Sr. Manager, Compensation Partner

Employment Type

: Full-Time


: Miscellaneous

Job Description

The Senior Manager, Compensation Partners is part of the People & Places team. It will manage the broad-based Compensation function as we scale and grow. This position will provide important support to compensation activities and initiatives for our Go-to-Market, Product, and G&A organizations. The successful candidate will apply solid knowledge of compensation (base, variable, equity) data analysis to provide meaningful insight to advise compensation-related decisions, programs, and tools. Ability to manage a team and lead through change is key!

Working remotely, this role will report to the Head of Total Rewards and will work with our global Compensation Team across the US, Singapore and Dublin. Help us make our compensation practices more effective - and have fun doing it!


  • Be a vital part of the Global Total Rewards team by supporting Zendesk’s global compensation programs including base pay, variable pay, equity programs, and short and long-term incentives.
  • Manage a team of three accomplished professionals
  • Partner across the business with the leadership of our Go-to-Market orgs, Product and Engineering, G&A to understand their needs and be a trusted advisor
  • Partner with HRBP for the business function to deliver seamless support on compensation needs and issues
  • Partner with Recruiting to evaluate and provide compensation recommendations for new hires
  • Work closely with our Sales Compensation team.
  • Lead the annual salary review process, in partnership with our HRIS leader and our HRBP’s, providing support to managers where necessary.
  • Lead redesign and implementation of a new job architecture and job pricing methodology
  • Have experience managing global job families and local needs worldwide
  • Lead change management and build education on our total rewards offerings to improve the business’ and employees understanding of what we offer
  • Conduct market studies and analysis to ensure internal equity, external competitiveness, and alignment to the company’s compensation philosophy.
  • Complete compensation analysis associated with new job requisitions, current employees, and promotion requests by leveraging benchmark, current incumbent, and internal salary ranges data.
  • Conduct complex analysis of data from multiple sources to build various cash compensation and equity models. Scenarios may include predictive analytics to identify future trends and risk.
  • Develop creative methods for compiling and preparing data to management, including but not limited to designing reports and tools to use in compensation-related analytics and dashboards.
  • Assist with compliance by ensuring applicable employment-related federal and state statutory requirements (regarding employee pay) are adhered to
  • Job Requirements and Qualifications:

  • Bachelor’s degree in related field or equivalent industry experience
  • 5+ years of management experience
  • 8+ years experience in compensation, including managing compensation projects (such as benchmarking studies/competitive analysis and modeling)
  • Strong analytical skills with the ability to interpret data and outstanding attention to detail
  • Ability to communicate effectively with all levels, taking complex information and making it easily understood by people with less proximity to the information.
  • Ability to work collaboratively and take initiative in a quickly growing environment
  • Ability to work under pressure and in a fast-paced environment, including an ability to multi-task and juggle multiple tasks both big and small.
  • Ability to be solution oriented and help solve problems, make complex / broken processes more effective, and deliver creative fixes to nuanced issues
  • Excellent interpersonal, organizational, and consultative skills
  • High proficiency with Microsoft Excel
  • Workday experience a plus

  • Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

    More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk  has operations in the United States, Europe, Asia, Australia, and South America.

    Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

    Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterglobal diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

    By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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