Warranty Delivery Manager
Employment Type: Full-Time
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at: http://www.WabtecCorp.com.It's not just about your career… or your job title…it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.OBJECTIVES:* To improve Customer Satisfaction and Understanding (on the field and in front of our end customer);* To ensure Quick Response and immediate support on warranty failures;* To put in place a Field organisation to support the customer warranty team on daily basis with support of local FS Manager;* To provide to the rest of organisation the correct data, reports and the priorities,; and* To use warranty data to improve internal rex and reliability.MAIN RESPONSIBILITIES:* Be able to visit all customer sites and/or end customer depots on a regular basis;* Front-office and interface of Customer Warranty dedicated team (PI, QSRW, PMCO…);* Multiproduct management* Warranty Defect management;* 1st level of analysis* Failure review board* Validation of the field data quality* In-depth analysis management; requests 8D's and challenge PDCA FTA of FT sites (resident has to be an active part of investigations on Field)* Definition of Priorities* Failure documentation* Reliability growth follow up;* Reliability improvement plan management* Customer review* Follow up Investigation;* Control field application* Efficiency of FT solutions over the time* Sisco interface;* Contract management* Warranty QRQC attendance when requested* Chase and push the resolution of issue* Control update of modifications and documentations.EDUCATION AND EXPERIENCE:* Engineering Degree; and* At least 3 years in Quality, Field Services of Engineering in Rolling Stock.Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.