Manager, Imaging Services
Employment Type: Full-Time
* Under the direction of the Director of Imaging Services or Associate Administrator, manages all the modalities within Imaging Services, evaluates performance and maintains quality assurance/improvement; coordinates with other departments to provide maximum level of services to patients. Acts as a resource to staff and as liaison between patients, physicians and VPH staff in resolving customer service issues.
* The Manager must provide support and guidance and is expected to function with independent judgment, while performing any diagnostic imaging procedure as outlined under their skills and responsibilities. Has responsibility in all imaging modalities for technical functions such as, quality control, procedure review, employee time system, equipment maintenance, continuing education, initiation of new methodology and daily oversight over labor, productivity, missed meals and overtime. Responsible for all staffing functions using the monthly financials to produce labor driven schedules. Is responsible for budgeting, public relations, accreditations and compliance with regulatory agencies. Responsible for all imaging modalities such as, Radiology MRI, CT scan, Ultrasound, Vascular Lab, Radiation Therapy, Nuclear Medicine, Cardiology, Neurology, Interventional Radiology and Transportation Departments.
* Satisfactory completion of a Radiologic Technology program from an AMA approved school.
* Current licensure from the State of California (CRT) required, and licensure from the American Registry of Radiological Technologists (ARRT) preferred.
* Minimum of 10 years' experience as a Radiologic Technologist and 5 years as a Radiology Supervisor.
* Familiarization with DNV, ACR and CDPH guidelines, regulations and National Patient Safety Goals.
* Knowledgeable and sensitive to HIPAA regulations in the delivery of patient care.
* Current knowledge and skills appropriate to the patient population demographic.
* One (1) hour Stroke Education Certification annually (Obtain within the first 30 days of employment).
* Ability to work collaboratively with Physicians, Radiologist and multiple Hospital departments.
* Strong communication, interpersonal and presentation skills to all levels within the hospital.
* Must have computer skills: write, modify, and edit word documents. Create and format spreadsheets. Know how to compose, forward, and save emails with attachments. Understand how to search the internet and download information as necessary.
* Bachelor's Degree in Radiologic Technology, Health Administration or equivalent required.
* Satisfactory completion of a Radiologic Technology program from an AMA approved school.
* Current State of California Radiologic Technologist license (CRT)
* Certification from the American Registry of Radiologic Technologists (ARRT) preferred
* Current State of California Fluoroscopy License
* Must successfully complete and maintain BLS-CPR certification
* Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment
* Must successfully complete and maintain Annual Ancillary Clinical Care online Stroke Education within the first 30 days of employment
DUTIES AND RESPONSIBILITIES ( These are the essential job functions for this position. The essential functions of this job include but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others) :
* Promotes and utilizes a patient-centered approach within all imaging departments.
* Maintains knowledge of current trends and legal requirements in areas of responsibility by reading journals, newsletters, attending educational meetings and being a member of business organizations.
* Incorporate best practices to improve existing organizational methods and processes.
* Maintains imaging department records and files.
* Directs fiscal/human resources allocation in responsible areas.
* Seeks to innovate ways to reduce/contain costs and ensure quality services.
* Directs Quality/Performance Improvement Initiatives.
* Provides leadership in staff development and training and provide one-on-one feedback to all staff.
* Works with direct reports, other team members and peers to develop and maintain appropriate coverage and support for all responsible areas.
* Monitors relevant QA metrics, measure and report the performance of the services provided for process improvement implementation.
* Helps to develop and maintain department policies and procedures to ensure that standards of patient care needs and treatments are met.
* Develops goals and objectives for all responsible imaging areas.
* Participates in the planning of new concepts and programs, expansion services, and other innovations.
* Coordinates activities with various hospital departments to promote and maintain collaborative relationships among professional personnel, physicians, and patients.
* Serve on hospital committees and task force as requested.
* Assure that appropriate charge capture and billing systems are developed and maintained for imaging areas.
* Provide input to the Director on the qualifications of job applicants, including their potential fit for the Imaging team.
* Provide feedback to the Director on employee performance; performs employee evaluations on assigned staff.
* Performs employee counseling as needed based on performance including disciplinary actions if required
* Provide input on the development of employee performance plans and professional goals
* Perform other duties as assigned.
* PATIENT CARE RESPONSIBILITIES:
* Obtains and records initial patient history and establishes procedure priorities according to patient age, condition, procedure to be performed, and Radiologists instructions.
* Takes x-ray images of specified body areas/parts as ordered by the referring physician, following established procedures and within standard time frames.
* Verifies orders for procedure, consent for procedure, and completes exam appropriately.
* Prepares patient and adjusts equipment for taking x-rays. Positions and instructs patient
* Obtains medical history from chart and/or patient pertinent to the procedure requested.
* Ensures appropriate procedure is performed. Consults with the Radiologist in regard to variations in performing test when unable to follow established protocol.
* Maintains patient safety while performing procedures.
* Properly processes and submits radiologist for interpretation in a timely manner.
* Assists in transport of patients to and from the department when necessary.
* Assesses patient condition and consults with the Radiologist as condition warrants. Confused, critical, or unstable patients are not left alone for any reason.
* Is knowledgeable and skillful in performing procedures and handling patient care needs of neonates, pediatrics, adolescents, adults, and geriatric patients.
* Maintains confidentiality regarding patient and work-related issues.
* STAFF RESPONSIBILITIES:
* Is cooperative and helpful in a clear and courteous manner to co-workers, patients, and visitors.
* Maintains and exhibits a current knowledge of radiologic technology and participates in professional continuing education.
* Attends required meetings and in-services.
* Maintains current state licensure in radiography and fluoroscopy, and certifications (ARRT preferred) including CPR certification and LA City fire card.
* Adheres to all departmental and hospital personnel policies including attendance, punctuality, dress code, fire and safety standards and exhibits safe behavior.
* Maintains established department policies, procedures, quality improvement activities, safety, environmental and infection control.
* Anticipates needs of Radiologist. Has appropriate supplies and equipment readily available.
* Utilizes the appropriate chain of command for resolution of difficult issues.
* Participates in orientation of new staff/students to Imaging Services and cross-trains other radiologic technologists to the exams performed and equipment used in the department.
* Is able to demonstrate an understanding of principles of aseptic technique infection control by providing an environment that protects patients and staff from infection and contaminates.
* Performs other assigned duties as required.
* UNIT RESPONSIBILITY:
* Assists in care and maintenance of facilities, equipment, and supplies. Keeps work areas clean. Restocks rooms and assists in maintaining supply levels.
* Responsible to maintain equipment in good operating condition and report any equipment problems to management. Operates equipment according to manufacturer's recommendations.
* Participates in the unit Continuous Quality Improvement Plan.
* Promotes a positive work environment as evidence by demonstrating a professional, supportive attitude toward the unit staff and being receptive and responsive to new ideas.
* Collaborates by working with others to achieve unit and organizational goals.
* Functions as a resource to visitors, physicians and staff, greeting them promptly and courteously with eye contact and a pleasant expression and tone of voice.
* Attends and participates in staff meetings and in-services; reads and acts on official information.
The following job accountabilities are not unique to this job but are common to all jobs at VPH:
Complies with VPH policies and procedures on customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals.
Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills, handwriting is clear and legible.
Participates in operational aspects of the department and maintains/participates in performance improvement activities within the department.
Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan).
Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the workplace. Maintains a safe environment for self and others.
Actively participates in the Patient Safety Program, including event reporting. Identifies sentinel events/near misses and responds per defined organization processes. Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors.
The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job.
* Primarily an inside building/office environment, well lighted and ventilated, which may consist of multiple treatment and/or work sites.
* Fast and continuous work pace with variable workload.
* Frequent contact with staff and public under a variety of circumstances. Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population.
* Subject to many interruptions from multiple calls and inquiries and potentially emotional situations involving accidents, injuries, illness and/or death.
* Handles emergency/crisis situations in accordance with Hospital policy.
* Answers phone calls or text messages; may carry IT designated phone or Telmediq phone.
* Occasional travel may be required.
* Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts.
Key for Physical Demands
66 to 100% of the time
33 to 65% of the time
0 to 32% of the time
Clerical/Administrative Patient Care
* Frequent sitting and standing/walking with frequent position change.
* Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level.
* Occasional/intermittent reaching at or above shoulder level.
* Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing.
* Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds.
* Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.