Onsite EAP Counselor - Pleasanton, CA

Employment Type

: Full-Time

Industry

: Miscellaneous



For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)The Onsite EAP Counselor is a professional position responsible for providing onsite clinical services to a dedicated customer. Responsibilities range from assessment and referral, management consultations, training, and critical incident response. An on-site counselor may also provide consultation to HR, program managers and supervisors on workplace and organizational issues.* This Counselor will be able to work virtually until COVID-19 restrictions are lifted*Primary Responsibilities:* Conduct clinical and solution focused assessments; time limited counseling; helping clients define goals, plan action and gain insight* Assess and refer to appropriate programs and services including but not limited to: Work life, behavioral health, substance abuse/chemical dependency and community-based resources* Provide EAP authorization for members needing ongoing/additional counseling services* Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees, continuation of treatment, etc.)* Assist with development of workplace policies and procedures (e.g. Workplace violence prevention, FMLA issues, Impaired Employee issues) as needed* Provide manager consultation services on a variety of work-related issues such as; performance management, trauma impacting the workplace, organizational change, individual employee crisis intervention, coaching, and Work-life issues* Provide crisis intervention and management support in response to Critical Incidents* Conduct on-site training services for managers and employees (e.g. wellness seminars, Health fairs, Lunch & Learns)* Participate in monthly 1 on 1's, team meetings, and other customer meetings as required* Utilize UHG computer to accurately and thoroughly document member contact/case documentation accessing appropriate clinical case management system(s) within departmental time frame* Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality and private health information of members. Follows state and federal licensing practices* Other projects as assigned by managerYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:* Masters / Doctoral degree in a recognized behavioral health discipline* Current, unrestricted license at the independent practice level* 3+ years experience in a behavioral health setting* Ability to work onsite daily (Monday -Friday, 40 hours per week)* You will be asked to perform this role in an office setting or other company location* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employee must comply with any state and local masking orders.Preferred Qualifications:* Previous EAP experience* CEAP* Proficiency with all MS Office applications* Experience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and work place issues.* Training in EAP, workplace and organizational dynamics* Strong written and verbal communication skills* Strong interpersonal skills required and the ability to work effectively among different levels of management and personnel* Strong organizational skills with the ability to manage stressful situations and multiple competing prioritiesCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: EAP, CEAP, Employee Assistance, Psychologist, Social Worker, Behavioral Health, Mental Health, Therapist, Counselor, LCPC, LP, LMFT, MFT, LCSW, LPC, Pleasanton, CA, California

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