Program Manager, Centennial Place

Employment Type

: Full-Time


: Miscellaneous

To Apply Text: Apply28 to (626) 873-8747 TITLE: Manager, Centennial Place DEPARTMENT: Programs Employment Status: Exempt REPORTS TO: Associate Director, PSH Reg. Hours Worked: 40 / week, Exempt Location: Pasadena, CA SUMMARY: The Manager of Centennial Place is responsible for supervision of the supportive services program and case management at Centennial Place. Centennial Place is a dynamic single-site Permanent Supportive Housing building, providing permanent housing and support services to 142 of the San Gabriel Valleys most vulnerable formerly homeless community members. The Manager completes all administrative and program reporting to the City of Pasadena, Department of Health Services, Abode Property Management company, and Union Station Board and Executive staff. The Manager plays a vital role in maintaining the overall health of the community as well as in nurturing the relationship and coordination between Union Station and Abodes staff, who oversee the day to day facility and property management tasks of Centennial Place. ESSENTIAL FUNCTIONS include, but are not limited to the following: Program Management * Provide supervision and support for the case management staff, which includes Care Coordinators and a Community Integration Specialist. * Facilitate weekly case consultation meetings with Union Station and Abode staff. * Conduct ongoing and annual performance evaluations for Union Station staff at Centennial Place. * Request new referrals from the Coordinated Entry System when there are vacancies in the building, and coordinate the interviewing and acceptance of qualified referrals into the program. * Attend community, funder, and other meetings as needed, including with the Department of Health Services and City of Pasadena meetings. * Review charts and oversee QA duties in collaboration with Care Coordinators and Data Quality team members to ensure compliance with City of Pasadena, Department of Health Services, and Union Station guidelines. * Track and provide statistical data as directed by supervisors to support grant requirements. * Work cooperatively with Centennial Place property management staff (Abode) to address tenant conflicts and ensure proper resolution, reducing instances of lease violations, evictions, and unit relinquishments. * Provide ongoing consultation and education related to supporting tenants who experience moderate to severe mental health symptoms-developing strategic interventions in partnership with Care Coordinators as needed. * Consistently role model, teach, and partner in interventions that are person-centered, in alignment with current best practices, and support the models of Harm Reduction, Housing First, and the Recovery Model. * Regularly evaluate quality and content of services provided, including Collaborative Service Plans, to ensure services are meeting the self-determined goals of the clients served- emphasizing creativity, flexibility, right-fit, and with a Whatever It Takes approach. * Role Model and practice assertive tenant engagement to encourage connectedness and participation in relevant services for those tenants who are unengaged or in beginning stages of engagement. * In partnership with the Community Integration Specialist, coordinate on-site and community based recreational, social, and community-building activities for all tenants, including maintaining a strong working relationship with Union Stations Volunteer and Mentor Programs. * Develop and strengthen community resources in Pasadena that meet the ever-changing needs of the tenants. * Support staff when needed in conducting assessments to determine residents need for financial, social, and medical services, eligibility for services. * In coordination with other staff, facilitate excellent service provision during tenant mental health or other crisis incidents; utilize clinical skills and call upon first responders and other urgent resources to immediately get appropriate supports into place, including a thorough follow up plan. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: * Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate. * Stand and sit for long periods of time; move and walk to various locations; climb, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. * See, hear and speak clearly in order to give and receive information and instructions. * Ability to interact with other employees, clients, customers and members of the public. * Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands. * Gather, analyze, synthesize, and classify information. * Transcribe, enter, and post data. * High level of concentration and attention to detail for extended periods of time. * Ability to respond effectively to sensitive inquiries or complaints. * Able to travel to off-site meetings. KNOWLEDGE, SKILLS AND ABILITIES: * Understands the dynamics of mental health issues, chemical dependency, co-morbidity, and the diversity of issues that can affect individuals who have experienced chronic homelessness. * Ability to provide in-services trainings on topics related to mental health, homelessness, best practices, and other related topics as needed. * Ability to maintain clear and accurate records. * Familiarity with programs and community resources that provide services to homeless residents. * Ability to work autonomously with a minimal amount of supervision. * Skilled in use of Microsoft Windows, Microsoft Office (Word, Excel, PowerPoint), and Google applications. Proficiency or ability to develop proficiency in using HMIS Homeless Management Information System. * Must demonstrate excellent written and verbal communication skills. * Possess valid California drivers license and have access to properly registered vehicle. EDUCATION, TRAINING AND EXPERIENCE: * Masters of Social Work (MSW) or Licensed Clinical Social Work (LCSW) degree preferred. * Medical (LVN, RN), or mental health license with also having experience in both management and homeless populations can also be considered. * Two to five years experience working in a position that provides direct services to homeless or formerly homeless individuals. * At least one year of previous supervisory experience required. Union Station is an Equal Opportunity Employer

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