On-Call Resident Advisor - Adult and Family Centers

Employment Type

: Full-Time


: Miscellaneous

JOB SUMMARY: Under the supervision of the Manager of Adult Center or Family Center, the On-Call Resident Advisor is responsible for the shelters at the Adult Center and Family Center. This position supervises resident activities, interacts with residents and staff in a positive and courteous manner, supervises the volunteers, and ensures a safe environment for the residents at those facilities. Resident Advisor provides continuity for the care coordinators in their efforts to assist residents with legal, health, personal, recovery, and other issues. SCHEDULE: The On-Call Resident Advisor fills open shifts (evenings, nights, and weekends) due to absences by regular staff and is generally expected to be available on short notice if needed. The schedule as well as the hours worked are uncertain and will vary by need and shift. There are 8-hour shifts to be covered at each shelter seven days a week. Shifts are assigned by the Lead Resident Advisor. PLEASE NOTE This position will pay $18.55 an hour. Overnight Shifts - 11 pm- 7:30 am and Swing Shifts - 3pm - 11:30pm for weekend coverage (Fridays through Monday mornings) - usually need On-Call Resident Advisor Coverage. Occasional overnight and swing shift coverage needed during the week.. ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following: * Help secure the premises and account for current residents at the beginning of each shift. * Supervise resident activities in assigned area(s). * Document any resident issues in the Weekly Client Information Log noting current state of residents, problems, and any incidents / information of note. Cross-reference with the Client Log sheets. Contact appropriate staff via e-mail if needed to report issues and/or incidents. * Maintain accurate resident records and logs, and assist with accurate nightly and monthly reports of the residents presence at shelter for reporting purposes. Update Medication Logs as needed. * Enter notes into HMIS database system. * Ensure that the new residents follow first-night procedures. Review documents with new residents and obtain required signatures. Assemble new resident charts. * Upon learning of personal health and welfare needs of the residents, encourage residents to seek any needed assistance from their primary case managers. * Provide appropriate crisis intervention to residents in the form of support and/or problem solving as deemed necessary. * Supervise resident responsibilities to ensure that beds are made properly, items stored, and each residents general sleeping area is left neat and clean before the residents go downstairs in the morning. * Supervise dorm monitors to ensure that their duties are carried out. * Check e-mail at beginning of each shift. Respond to emails as needed. * Ensure that all kitchen duties are completed, kitchen is clean and everything is put away. * Provide basic cleaning at assigned site, such as vacuuming, trash removal, etc., before shift ends. * On the occasions when Adopt-A-Meal groups do not show up or are not scheduled, Resident Advisor(s) on duty will determine menu, prepare the food, and serve the evening meal. The Adopt-A-Meal absence must be reported to the Volunteer Department. * Receive donations of food and other items received while on duty according to procedures. Store food donations properly. Place other donations in designated areas. * Maintain a positive relationship with volunteers by providing support and supervision as needed. * Report building or equipment problems, security hazards, etc., to the appropriate administrative staff. * Ensure that Union Station policies and procedures are carried out correctly. * Participate in job related training events and attend staff meetings as required by supervisor. * Receive occasional phone calls from supervisor when off duty regarding schedule changes. * Responsible for chart maintenance for clients. * Other duties as assigned. PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT: * Work indoors in temperature controlled environment and occasionally exposed to outdoor weather. The noise level in the work environment is usually moderate. * Stand for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, and twist. * See, hear and speak clearly in order to give and receive information and instructions. * Ability to remain awake throughout the night. * Ability to write to complete paperwork and nightly logbook. * Ability to interact with other employees, residents, customers and members of the public. * Ability to react and adapt to a changing work environment. * May require exposure to infectious agents. KNOWLEDGE, SKILLS AND ABILITIES: * Good written and verbal communication skills. * Ability to interact with the public in a courteous manner. * Knowledge of crisis intervention. * Strong social skills. * Good problem solving and observation skills. * Basic computer skills including familiarity with email and ability to accurately enter notes into database system. EDUCATION, TRAINING AND EXPERIENCE: * Minimum two years of demonstrated ability to work effectively with adults in an adult setting and/or families with children in a family-oriented facility. * Familiarity in understanding and dealing with residents with history of drug and/or mental health related issues. * High school diploma or GED required. Union Station Homeless Services is an Equal Opportunity Employer

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