Housing Navigator, Coordinated Entry System, Recovery Rehousing-Rosemead
Employment Type: Full-Time
TITLE: CES Housing Navigator
REPORTS TO: CES Manager
EMPLOYMENT STATUS: Full Time
REGULAR HOURS WORKED: 40 hrs / Week, Non-Exempt
The Recovery Rehousing, CES Housing Navigator conducts outreach and housing navigation activities with a focus on supporting San Gabriel Valley based homeless individuals and families with moving into permanent housing. The Housing Navigator uses a universal assessment tool to determine vulnerability, assists individuals/families with collecting documents necessary for housing, and provides linkage to ongoing supportive services. The Housing Navigator will address immediate needs and work to engage them in the housing navigation process. The Housing Navigator is the primary point of contact with program participants and provides screening, triage, crisis intervention, bridge housing support, and transportation services.
ESSENTIAL FUNCTIONS INCLUDE, but are not limited to the following:
* Conducts outreach activities to engage homeless and chronically homeless individuals and families in Pasadena toward pursuing permanent housing options.
* Coordinate referrals for homeless families to the Homeless Family Solution System.
* Receives, assesses and triages referrals from walk-ins and other collaborative partners.
* Conducts standardized screening and triages homeless and chronically homeless individuals and families.
* Assists with collecting documents necessary for applying for permanent supportive housing.
* Provides access to crisis or bridge housing, including shelter, and supports client(s) during their stay.
* Attends and participates in CES case conferencing meetings to coordinate services with other providers.
* Connects individuals and families to supportive services as needed such as mental health, health, substance abuse, employment, etc.
* Document services and complete data entry into HMIS database.
* Provide linkage to mainstream resources, such as DPSS or Social Security Disability.
* Provide transportation assistance for the purposes of stabilizing the current housing crisis.
* Conduct follow-up activities to ensure completion of the crisis housing plan.
* Identify appropriate interventions to address and resolve the homeless status of program participants.
* Assists with accessing permanent housing opportunities including permanent supportive housing, rapid rehousing, move-in assistance, shared housing, affordable housing, etc.
* Other duties as assigned.
PHYSICAL AND MENTAL REQUIREMENTS AND WORK ENVIRONMENT:
* Work indoors in temperature controlled environment and occasionally exposed to outdoor weather and driving conditions. The noise level in the work environment is usually moderate.
* Stand and sit for long periods of time; move and walk to various locations; climb stairs, stoop, kneel, reach, pull, push, bend, twist, and occasionally lift and or move objects. Use hands to finger, handle or feel.
* See, hear and speak clearly in order to give and receive information and instructions.
* Ability to interact with other employees, clients, customers and members of the public.
* Ability to work effectively under time constraints, prioritize work, multi-task, and adapt to changing work demands.
* Gather, analyze, synthesize, and classify information. Transcribe, enter, and post data.
* Ability to respond effectively to sensitive inquiries or complaints.
* Requires use of a computer keyboard.
* Travel to off-site meetings.
KNOWLEDGE, SKILLS AND ABILITIES:
* Knowledge of transitional and permanent housing resources throughout Los Angeles County.
* Knowledge of housing issues in San Gabriel Valley preferred.
* Knowledge of HUD guidelines and experience working with subsidized housing programs such as Section 8, Shelter Plus Care and others.
* Current in knowledge of social work practices and principles related to best practice standards.
* Ability to communicate effectively both verbally and in writing.
* Proficient in use of laptop computer and Microsoft Windows and Office software programs (Word, Access, Excel, PowerPoint, G-Mail).
* Ability to accurately enter client data and notes in HMIS Homeless Management Information System.
* Proficient with office communication equipment and machines (telephone, copier, calculator, fax machine, personal computer, laptop, computer printer and scanner).
* Possess valid California driver's license and have access to properly registered vehicle.
EDUCATION, TRAINING AND EXPERIENCE:
* Experience assisting low and very-low income individuals access affordable housing.
* Experience working with homeless individuals preferred.
* Bachelors Degree in human services or similar field preferred.
Union Station is an Equal Opportunity Employer