Kids Club Attendant

Employment Type

: Full-Time

Industry

: Miscellaneous



GENERAL SUMMARY: The Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience, contributes to running a clean, friendly and well-maintained club, and executes the team member basics of being on time and complying with the dress code. The Kids Club Attendant provides a safe, fun and interactive environment to children using the Kid's Club. They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES: Child Care * Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs. * Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs. * Participate and entertain children with games or other approved activities. * Administer first aid to children in accordance with company policy. * Project a positive friendly and caring attitude always while interacting with children and their parents. Customer Service * Maintains that the Kid's Club area is clean and maintained according to set standards. * Checks that all toys and other objects are clean and safe. * Ensures the safety of children in Kid's club area follows all safety procedures. * Report all member complaints and any incidents to Kid's Club Supervisor/Lead or Operations Manager. * Report any child health concerns to Kid's Club Supervisor/Lead or Operations Manager so a Health Alert may be posted if required. Administration * Verifies all parents receive copies of the Kid's Club policies. * Confirms that all members utilizing Kid's Club have paid for the service with a receipt that shows if they are an ultimate or fitness member. * Ensure that parent or guardian has signed a Kids Club Agreement and have signed at the register along with an emergency information card. * Ensure individual checking in the child is listed on the Kid's Club Agreement/Information Card. * Ensure parent/guardian completes and signs the Kid's Club Register when checking in and checking out children. * Ensure proper payment is received for the use of Kid's Club. ORGANIZATION RELATIONSHIPS: Reports to the Kid's Club Supervisor, Kids Club Lead, Operations Manager or the General Manager. This position may interact with all levels of management and staff within the clubs, and within the Kids Club Team. REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: * Experience working with children. * Patience in dealing with children and customers. * Strong communication and interpersonal skills. * Attention to detail. * Energetic and Friendly. * Adhere to meal and rest break periods and must clock in and out for all shift times. Minimum certifications/educational level: * High School Diploma or GED required. * Current CPR/AED certification required. * Trust Line certified. * State specific certifications will be required (see manager for further detail) * LiveScan clearance. State specific certifications may be required. Minimum experience: * 6-12 months of child care experience preferred. Physical Requirements: * Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl. * Occasionally lift and/or move up to 25 pounds.

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