Senior CX Consultant, Contact Center Technology
Employment Type: Full-Time
The world has changed. Disruptive technologies, social media, more demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TTEC Digital helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation.
TTEC Digital is seeking a Senior CX Consultant, Strategy & Operations to join our team. This role is US based and will require travel once it’s safe to do so.
**What we are looking for:**
We are looking for a Senior CX Consultant for our Strategy and Operations practice who has a holistic perspective on seamless omnichannel customer experience, digital solutions, and technology optimization. As a Senior Consultant, you will help to develop and deliver our capabilities to the market place through consulting, account management, and sales.
**What you’ll be doing:**
- Delivery and Account Management (~90%)
- Hands on delivery of engagements while guiding the execution and growth strategy
- Accountability for engagements including quality of delivery and project profitability
- Represent the practice in as a trusted advisor and expert to the client.
- Development of tools, delivery frameworks, case studies and other Intellectual Property to advance our Practice and the quality of solutions we deliver for our clients.
- Provide leadership for key strategic initiatives and collaborative initiatives with TTEC business partners.
- Business Development (~10%)
- Serve as an omni-channel, digital technology, customer experience subject matter expert
- Proactively identify and cultivate business opportunities within assigned engagements and accounts
- Convert and expand existing opportunities and build new relationships into consulting solutions and new business
- Established customer experience and digital innovation thought leadership