Onsite Support Services Manager

Employment Type

: Full-Time


: Miscellaneous

Overview Onsite Support Services Manager Our California Onsite Support Services (OSS) Management team is looking for an OSS Manager to join our growing operation. The Onsite Support Services Manager will have responsibilities in safety, compliance, operations management, sales, customer service and technical services. The OSS Manager will be responsible to for leading Onsite Support programs and staff at our California based accounts. From employee hiring, recruiting and managing to OSS quality control and developing new accounts and service lines, The OSS Manager will become well rounded in many facets of our Triumvirate's business. This position will require a mix of Triumvirate office time as well as being an onsite presence at our OSS accounts in all Triumvirate focus niches. Responsibilities: * Management and Leadership * Provide OSS leadership to staff via training, mentoring and coaching * Schedule building and timesheet approvals * Semi-Yearly reviews * Closely monitor costable/billable times * Analyze onsite efficiencies * Monitor advancement and link career advancement and growth to OSS account operations and quality * OSS Program Development and Quality Control * Communicate with client and inside ops so all expectations and needs are met * Lead the set-up of new OSS accounts * Work with account leads and Inside Ops to fine tune existing OSS programs * Set up and attend all account meetings * Provide QC leadership for the OSS group * Perform site visits and track visits in Salesforce * Manage all follow up from account meetings, site visits, or service recovery initiatives * Review all routine summaries and status reports * Support the invoicing and month end close by managing the invoice folder process * Safety and Compliance * Drive safety related culture * Train employees on safety specific procedures * Monitor and follow up on various safety metrics * Follow up on all compliance type errors * Drive safety related culture * Business Development * Support the sales process by accompanying Account Managers on prospect meetings and OSS service line scopes * Develop proposals as needed to match client needs with Triumvirate capabilities * Advocate for employee leads * Identify potential growth areas for our OSS programs at current and future accounts * Other Duties as Assigned Most important responsibility: WOW! Internal and external customers Required qualifications: * BS in Environmental Science, Chemistry, Biology, or other related majors, or equivalent required * 2+ years of experience in the hazardous waste management field * Prior knowledge, experience, and compliance with DOT, RCRA, and other applicable regulations * Successful completion of OSHA/DOT physical examination The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Triumvirate Environmental is one of the largest environmental services firms in North America. Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity. Triumvirate offers a competitive employee-focused benefits package which includes: * Health, dental, and vision insurance * 401(K) retirement savings plan * Tuition reimbursement * Pet assistance program * Gym membership discounts and health and wellness reimbursements * Discounted movie tickets * And more! For further information on Triumvirate, our corporate culture, and our benefits package, please check us out and apply at www.triumvirate.com Individuals with Disabilities and Protected Veterans encouraged to apply. Triumvirate is an Equal Opportunity Employer (EOE) and a drug-free workplace. Follow us on Instagram! @triumviratecareers

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