Sr. Account Manager

Employment Type

: Full-Time


: Miscellaneous

The Key Account Manager/Sr. Manager (either in Georgia or remote on the East Coast of the U.S.) is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client's upper management and Tillster. The primary objectives of the Key Account Manager/Sr. Manager are to promote Tillster products and services to aggressively grow Tillster revenues and the client's program Gross Merchandise Value ('GMV') within each managed account. This growth will be accomplished in two principal ways: (1) transaction growth within the account, (2) addition of new channels/products into the account. The Key Account Manager/Sr. Manager is also responsible for developing strategic relationships with client's upper management to maximize their knowledge of Tillster products and services, and to manage all details of the relationship, including referrals to sister brands or markets that can be pursued by the Sales team. The Key Account Manager/Sr. Manager is measured on performance against two primary criteria: 1) client satisfaction and account retention 2) revenue and profit growth within the account. In pursuit of these two objectives, quarterly performance against a defined set of goals will be measured. These goals shall be memorialized in account plans that will be developed for each account by the Key Account Manager/Sr. Manager before the beginning of each calendar year as approved by the EVP of Sales & Account Management. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Act as primary liaison with customer's upper management to maintain positive working relationships and to understand customer's goals, objectives, and direction. * Lead daily and weekly functional activities including building strong cross-functional customer relationships, promote customer knowledge of total product offering, available services, implementation, and daily operating processes. * Predictive escalation of pending customer satisfaction issues * Conduct regular customer meetings to assess customer satisfaction at all levels within the organization. * Implement and maintain a Customer Relationship Scorecard to assess performance. * Work with Product Management to create visibility to upcoming product and services-based opportunities. * Develop and manage an annual account plan for each account which forecasts and plans business growth in assigned accounts, including an outline of dependencies and contributions required by the Company. ADDITIONAL DUTIES: * Must be EXTREMELY FOCUSED on customer satisfaction and success. * Must be highly organized; must manage complex lists of objectives, sequence, and priority. * Must be able to build credibility within executive ranks of client companies. * Must be able to build credibility within the company in order to create cross-functional cooperation. * Must be able to conduct effective meetings both within the company and with the customer, including management of action items and follow up. * Ability to identify and coordinate sales opportunities with both inside and outside sales teams. * Ability to identify, understand, and adapt to culture systems within client companies. * Must possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability within an account team. SUPERVISORY RESPONSIBILITIES None at this time EDUCATION and/or EXPERIENCE * Experience communicating with executive-level management within client organizations. * Key account management experience and a track record of product, territory, and transaction expansion within that account a major plus * Experience in project planning/project management * Bachelors in Sales, Marketing, or Business Studies or equivalent experience * 7-10 years plus experience in sales and/or account management NOT project management focused. * Familiarity and experience in either hospitality or software industry * Proficient in standard office productivity software and sales force automation tools. * Experience communicating with executive-level management within client organizations. About Tillster Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we've developed revolutionary self-service, ordering and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution - to create world-class digital engagement solutions. Tillster is proudly an Equal Opportunity Employer. Local Candidates Strongly Preferred. Relocation Assistance Considered. No visa sponsorship. Principals only - no Agencies or calls please.

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