Instant Return Rep

Employment Type

: Full-Time

Industry

: Miscellaneous



General Responsibilities We are Thankful for you! We are looking for Customer Service Associates with a passion to drive customer satisfaction. If this is you and you're ready for your next destination then you have cruised to the right spot! Apply today and shift your career into drive for tomorrow! Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts! Just to name a few Hertz perks: 40% off any standard Hertz Rental Up to 50% off holiday groceries Gift Card Savings Health & Wellness benefits Tuition Reimbursement Pet Insurance Career Growth with hands on learning How to Drive your future in working with Hertz: Consult customers on Hertz rentals Ensure positive customer experience, making Hertz #1 in car rental company experience Peruse customers on additional services Strong communication and multitasking skills Conduct vehicle service and maintenance to ensure customer satisfaction Have a valid driver's license with acceptable driving record Be at least 20 years of age High School diploma or general equivalency diploma required. All employment is contingent on the successful completion of a background screen and drug screen,- (note: the use of marijuana will not be tested as a condition of employment). The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. The key responsibilities and accountabilities are: Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures Personally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner Provide the customer with an invoice and a full explanation of their charges Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation. Check fuel level and mileage and clearly explain final charges to the customer Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines To carry out any other duties requested by the managers/Team Leaders. Keep work area organized and free of clutter Essential Requirements Basic Qualifications: Passion for customer service and attention to detail - Goes the extra mile A minimum of one year of sales or customer experience in a high volume or service oriented environment Proven strong sales and closing skills and the ability to friendly, engaging manner Basic computer proficiency Must be able to: Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time Lift up to 45 pounds At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteranBasic Qualifications: Passion for customer service and attention to detail - Goes the extra mile A minimum of one year of sales or customer experience in a high volume or service oriented environment Proven strong sales and closing skills and the ability to friendly, engaging manner Basic computer proficiency Must be able to: Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills Demonstrate professionalism and interpersonal skills Proven experience of working well within a team. 100% customer focus, with proven experience within a customer facing environment Work flexible shifts including weekends and holidays; and work overtime as required Work outdoors during all weather conditions Stand for long periods of time Lift up to 45 pounds

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