Brand Associate - 2nd and PCH
Employment Type: Full-Time
For the past 22 years, we've committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.
We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we're strong, but together we're unstoppable.
About the Role
In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You'll Do
* Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
* Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
* Promote loyalty by educating customers about our loyalty programs
* Leverage omni channel offerings to deliver a frictionless customer experience
* Support sales floor, fitting room, check out, and back of house processes, as required
* Courteous and responsive to internal/external request
* Exchange and verifies job related information to provide support
Who You Are
* Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
* Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
* Able to handle customer interactions and potential issues/concerns courteously and professionally
* Use basic information-gathering skills to solve problems
* Ability to learn procedural knowledge acquired through on- the-job training
Benefits at Athleta
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.