CBX Operator I Limited Term

Employment Type

: Full-Time

Industry

: Miscellaneous



Job Summary: Under general supervision, operates multi-line telephone switchboard to relay incoming, outgoing and interoffice calls. Assists with emergency communications according to policy and procedure, performs miscellaneous communication and clerical duties as assigned. Principal Accountabilities: * Answers multi-line switchboard telephone, transfer calls and provide general information * Process calls in a polite, patient, compassionate & professional manner, speaking clearly not rushed with a pleasant phone personality * Determines customer needs and be able to handle high call volume in a timely matter * Answers callers questions and refers them to the appropriate departments * Locates on call physicians or administrator with clinic/offices are closed. * Takes accurate and complete messages for staff members * Operates the page/beeper system as required * Maintains pagers for staff members * Performs miscellaneous communication s and clerical duties as needed * Reports telephone problems immediately to appropriate supervisor or manager. * Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism REQUIRED: high school diploma or equivalent. PREFERRED: six (6) months experience prior experience as an operator at a high volume location. 1 year customer service experience either in person or on the phone. Knowledge of Amcom CBX Attendant Console or similar console Skills: * Excellent verbal skills are required in order to converse and relay information effectively and to understand orders given under emergency conditions * Excellent written communication skills. * Clerical perception is required to accurately and quickly recognize names and avoid errors in recording, paging and record keeping * Excellent telephone skills and etiquette * Ability to type 35 wpm * Active listening and hearing skills * Ability to understand accents and difficult to understand voices and speech patterns * Basic Microsoft Excel and Word literacy * Able to perform multiple tasks with frequent interruptions and prioritize independently * Ability to maintain composure during challenging interpersonal interactions * Ability to work with others in a flexible and cooperative manner * Ability to asses problems and resolve or escalate to appropriate team to resolve * Ability to sit for long periods of time. * Bilingual in one other language is desired for this role to better serve the community and patient population, preferred. Special Requirements: Flexibility to be able to cover all shifts which may include weekends, holidays and after hours.

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