Supply Chain Customer Service Associate

Employment Type

: Full-Time


: Miscellaneous

General information Reference 2021-12766 Job level 20 - Professional First Level Position description Posting title Supply Chain Customer Service Associate Regular/Temporary Regular Job description ST is a global semiconductor leader delivering intelligent and energy-efficient products and solutions that power the electronics at the heart of everyday life. ST's products are found everywhere today, and together with our customers, we are enabling smarter driving and smarter factories, cities, and homes, along with the next generation of mobile and Internet of Things devices. By getting more from technology to get more from life. ST has a great opportunity as a Supply Chain Customer Service Associate for Livonia, MI office. The Associate support internal and external customers regarding supply chain process, practices and guidance for the Sales Support staff. Responsibilities * Interacts with internal and external customers on a variety of issues (Parts supply, limited inventory...) * Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. * May provide training and guidance to assigned Sales Support staff. * Under general supervision provides sales support in assigned group. * Plays an active and measurable role in meeting budget targets for bookings and billings. * Will be working with demand planning group for specific automotive Globally Managed Regional Account customer reviewing demand and Average Selling Price. * Working with customers on verifying demand, analyzing backlog variation, and Electronic Data Interchange (EDI) variation, using standardized canned reporting. Profile * Bachelor's with at least 2 years of customer service experience in supply chain. * Data analysis skills * Able to work outside normal hour (with an urgent need) * Oral and written communication skills; Interpersonal and human relations skills * Computer skills - Strong Excel experience / M/S Suite ; SAP (plus) * Demonstrates initiative * Team attitude/behavior, able to work with several different personality types. * Must be comfortable working with multiple levels of management and internal organizations within ST. Position location Job location Americas, United states, Santa Clara Candidate criteria Education level required 4 - Bachelor degree Experience level required Less than 2 years Languages English (2- Business fluent) Requester Desired start date 01/06/2021

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