Manager - Performance Improvement - Heritage Administration
Employment Type: Full-Time
We are looking for a Manager for Performance Improvement with the Humboldt Heritage Administration.Location: Eureka, CAWork Schedule: Full time - 80 Biweekly hoursShift: 8 Hour - DaysJob Summary:Under the supervision of the Director of Operations, the Performance Improvement Manager supports the growth and viability of the St. Joseph Health Medical Group by coordinating, managing and facilitating alignment between multiple key projects and initiatives that will achieve performance to our strategic and regional goals. Collaborating with key stakeholders and leaders, the Performance Improvement Manager position provides structure and process to the work of multiple project teams, ensuring adherence to timelines and budgets, maximizing the team's overall efficiency, and sharing accountability for performance. As a key interface between leaders and departments, the Performance Improvement Manager creates cohesion among stakeholders and alignment toward to the vision set forth by the senior leadership and the strategic plan. In executing strategic initiatives, the Performance Improvement Manager acts as a change agent, ensuring projects effectively move through phases of design, implementation and spread for realization of quantitative benefits.Essential Functions:* The role encompasses project management, consultation, facilitation, data analytics and operational implementation for projects in partnership with senior leadership across the region and state to achieve SJHH regional & statewide goals* Manage large-scale strategic priorities of the Physician Enterprise leadership team, ensuring up-to-date reporting on progress, including timelines and budgets, and escalating issues to be addressed.* Oversight & accountability of the performance of the statewide programs for these populations* Identify key insights through analysis and interpretation of data as well as collecting information through a variety of methods (interviews, surveys, industry literature, etc.) to scope, design, plan and lead execution of large-scale, high-value strategic initiatives/projects* Provides training, coaching and mentoring of leaders and caregivers to develop operational process improvement skills and methodologies.* Present project and program risks, issues and key decisions to senior leadership and facilitate discussions for proper resolution. Ensure accountability by confirming that projects are well coordinated, completed on-time and stay on-budget* Facilitate the design and execution of task forces, committees, work groups and executive-level meetings to ensure maximum efficiency* Communicate project and program outcomes to leadership teams and committees by drafting presentations, reports, and correspondence in support of strategic prioritiesMinimum Position Qualifications:Education: Bachelor's Degree in Public Health, Business Administration, Communications, Healthcare Administration, Information Technology or other health related field.Experience:* 5 years experience within a healthcare environment.* Training experience in performance improvement tools and techniques.* Experience managing large projects and facilitating cross functional teams.* Experience with information system initiatives.* Experience in planning and facilitating teams to a common vision and developing strategies and plans to accomplish objectives.Licenses and Certifications:* Green Belt Certification.* Valid California Driver's LicensePreferred Position Qualifications:Education: Master's Degree in Public Health, Business Administration, Communications, Healthcare Administration, Information Technology or other health related field.Experience:* 6 years experience within a healthcare environment* Experience with system initiatives and/or performance improvement collaboratives* Experience with P4P programs* Experience in LEAN and/or process improvement initiatives.* Six sigma experience* IDX experienceLicenses and Certifications:* National Certification in performance improvement preferred (e.g. Certified Professional in Healthcare Quality-CPHQ).* Master/Black Belt CertificationSt. Joseph Health - Mission Heritage Medical Group is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, Mission Heritage Medical Group has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.St. Joseph Health - Mission Heritage Medical Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mission Heritage Medical Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.