Federal - ServiceNow Implementation Manager

Employment Type

: Full-Time

Industry

: Miscellaneous



Organization: Accenture Federal ServicesLocation: Arlington, VA - Washington, DCWe are:Accenture Federal Services, bringing together commercial innovation with the latest technology to help our government reach their full potential. As a U.S. based subsidiary of Accenture, we bring 360-degree customer views by going beyond just capturing and organizing data. We decode information that helps our clients use new technologies confidently. We provide the intelligent experience that employees and customers expect. Powered by innovation we drive digital transformation to enable new outcomes.You are:Lead teams to develop a clearly defined vision demonstrating your understanding of the client's desired business needs and end state. Lead teams to analyze business processes and how those business processes can impact the end user experience. Conceptualize and visualize end-user experiences that delight the customer as a key priority. Communicate the value gained through the improvements in functionality, design, and/or operations enhanced or developed in ServiceNow. Are curious and self-motivated and are always looking to dive deep into new ServiceNow capabilities and meaningfully apply them. Develop client relationships easily as your people skills are on point.The Work:* Experience presenting and 'selling' clients on application designs that delight their users and grow the demand for our services* Experience leading small teams in the systems integration of ServiceNow or similar technologies* Experience developing strong relationships with clients and coworkers* Strong oral and written communications skills* Experience managing Agile implementations including the application of User Stories, User Studies, designing and creating Wireframes and graphic assets* Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design* Experience in Agile development environments

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