Employment Type: Full-Time
Industry: Information Technology
Software Guidance Assistance, Inc., (SGA), is searching for an Senior Analyst for full-time position with one of our premier Pharmaceutical clients in the Palo Alto, CA area. The candidate will support IT GA (Operations) systems, and should have an understanding of HR solutions (Workday) and knowledge of Legal Contract management solutions (Salesforce). Can consider a candidate with expertise in Workday OR Salesforce as well. Responsibilities Partner with HR, Legal, Compliance and other functions to design, implement and support new business capabilities, together with managing the provision of daily L3 support in relation to the technology systems which enable these functions. Deliver business analysis, Security, data management, and compliance activities which adhere to policies, SOP's and best practices for GxP and Non-GxP systems to support all aspects of the organization's operations. Work collaboratively with IT teams, internal business partners and external vendors to identify, understand, implement and support new business capabilities where appropriate. Identify and implement process andor system changes that improve effectiveness of business areas Develop, Document and Maintain System's Data Architecture and Integrations for GA systems Liaise with vendors and outsourced partners conducting work on assigned projects , ensuring their deliverables are in alignment within the agreed scope and business requirements while maintaining positive and collaborative working relationships As System Owner work collaboratively with other System owners, HR, LegalCompliance and other functions to ensure that systems are operating as expected and are maintained in accordance with regulatory requirements and ITOP's Maintain system security and data privacy, of systems in scope, in accordance with current policies and applicable regulations. Liaise with the vendor's Technical Support team(s) to determine and implement incident resolution in a timely manner Coordinate the implementation of Patches Upgrades etc. with the vendor to minimize impact to ongoing projects and resources. Ensure proper testing and communications are conducted. Assist with troubleshooting quality functionality issues associated with the systems Qualifications Bachelor degree in Science, Computer Science or equivalent experience required Experience (3-5 years) working in support of enterprise wide systems in a Business analyst andor Technical role, with implementation and operations support experience Understanding and demonstrated experience of GA systems and processes, including HR, Legal and Corporate Compliance within the pharmaceutical industry Understanding of HR solutions such as Workday, and FieldGlass. Knowledge of Reflective an advantage Knowledge of Legal Contract management solutions (e.g. Apptus, Salesforce etc.) Proven experience of building and supporting integrations between GA systems. Previous experience as System Owner of GA systems Ability to manage multiple competing priorities without direct authority in a consultative, collaborative and team-oriented style Able to work independently as well as with global cross functional teams and time zones consisting of internal customers and external service providers Demonstrates a strong desire to understand business needs and improve business processes Good business acumen to understand the value of business capabilities enabled by IT Sufficient technology acumen to understand interdependencies and major risks Good presentation, communication, facilitation and influence skills understanding of organizational change management concepts Demonstrates and models company values Direct and honest in communication and feedback Demonstrates consistency between words and actions Develops and sustains cooperative productive partnerships Demonstrates passion for the job, organization and company Demonstrates strong accountability for results, performance, standards and continuous improvement SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. To view all of our available job postings andor to learn more about SGA please visit us online at www.sgainc.com httpwww.sgainc.com .