IT Administrator

Employment Type

: Full-Time

Industry

: Miscellaneous



Title: IT Administrator Location: Cicero, IL, Bethlehem, PA, Moreno Valley, CA, Grapevine, TX If you're looking to be at the forefront of disrupting the ecommerce industry, wanting to make your mark and be continuously challenged to grow, your time has come. ShipBob is recognized as #1 on Crain's 2020 'Fast 50' list of the fastest-growing companies in Chicago & Inc.5000 top 500 companies with the most proven track records. With this growth, we are looking for top talent to help us reach the next level. Role Description: As an IT Administrator, you'll be responsible for the administration and support of all IT hardware and network systems. An IT Administrator will have the ability to work and make decisions independently in a fast-paced production environment and have the ability to prioritize work based on department and production objectives. About Us: ShipBob is a tech enabled 3PL that partners with over 4,200+ e-commerce businesses to help them be more successful online. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service. ShipBob's growing fulfillment network is powered by our proprietary technology and acts as a back office for logistics, providing merchants with full visibility into orders, inventory levels in real time, and access to advanced analytics, over 27 integrations and data reporting. As one of the fastest growing tech companies in Chicago with over $130M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry. To help us meet this standard, we are scaling our entire team and looking for people who share our core values and have an entrepreneurial mindset. About You: At ShipBob, we're looking for individuals who embody our core values: * Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day. * Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door. * Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved. * Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our 'favorite' solution. * Be Safety Minded. It's not just talk; it's the way you work. What You'll Do: * Be the first point of contact when hardware or network issues arise * Be available for on call support including weekends and holidays * Troubleshoot and resolve system hardware * Provide support for desktops, laptops, printers, peripherals, networking infrastructure and other computer related devices * Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents * Complete RMA processes for various brands and models of IT equipment * Participate in periodic maintenance and infrastructure improvement projects after hours and on weekends * Provision and maintain user accounts * Provision and maintain computer accounts * Asset tag and track all the IT assets and inventory * Ensure all incidents are tracked in ticketing system * Complete daily preventative maintenance checks and services What You'll Bring to the Table: * Experience troubleshooting Windows 10 laptops, desktops, and All In One devices * Experience maintaining Zebra thermal printers, PCs, and 2D barcode scanners * Experience troubleshooting and maintaining wireless networks in industrial production environments * Experience administering users and groups in Microsoft Azure AD * Experience managing devices via Microsoft Intune, VMware, Airwatch, Citrix XenMobile or similar leading industry MDM * Experience troubleshooting and maintaining CCTV and access control systems * Experience troubleshooting and maintaining Apple Gen 6+ iPods, iOS 12+ * Experience managing users and groups in Google GSuite * Experience interacting with and assisting remote network engineering teams * Ability to prioritize work based on department and production objectives * Inventory management skills * Excellent written and verbal communication skills * Experience managing a cloud PBX service (Nextiva) Nice To Have: * A+ Network +, or other IT industry standard certifications * Experience working in a cloud first infrastructure environment * Ubiquiti camera system administration * Measurement device calibration (dimensioning devices and systems, scales) We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Perks & Benefits: * Medical, Dental, Vision & Basic Life Insurance * Variety of voluntary benefits, such as, short term disability. * Competitive Salary, Performance Bonus & Stock Options * Paid Maternity/Parental Leave Program * Flexible Time Off Program * Referral Bonus Program * Fun Culture >>> Check us out on Instagram Reports to: Senior Director of IT & Cloud Operations Classification: Salaried Non-Exempt ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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