Public Cloud Site Reliability Manager

Employment Type

: Full-Time


: Miscellaneous

What we offer Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! Ariba, an SAP company, is the world's business commerce network. Ariba combines industry-leading cloud-based applications with the world's largest web-based trading community to help companies discover and collaborate with a global network of partners. Using the Ariba® Network, businesses of all sizes can connect to their trading partners anywhere, at any time from any application or device to buy, sell and manage their cash more efficiently and effectively than ever before. Companies around the world use the Ariba Network to simplify inter-enterprise commerce and enhance the results that they deliver. ROLE DESCRIPTION The primary responsibility of the Public Cloud Site Reliability Engineering Team is to monitor, manage and provide 24 x 7 operational support for Ariba's Business Commerce Public Cloud. The team is also responsible for performing software installation, configuration changes, develop automation scripts for monitoring and day to day operation. A successful candidate will have strong knowledge of Unix systems management and networking, be able to quickly assess and resolve site incidents in a fast-paced environment, excellent verbal and written communication skills to be able to interact effectively with engineering and other operations teams. Must possess strong knowledge in the migration of services from On-Premise to Public Cloud as well as help drive the journey as Ariba continually migrates its services to its hyper scalars RESPONSIBILITIES: * Manage a group of highly motivated and skilled operations engineers * Provide leadership for a team of engineers who own the reliability goals of uptime, scalability and performance. * Must be able to help drive public cloud discussions in reference to monitoring, technologies and migrations. * 30% hands-on is a must to help triage and maintain environments. * Guide/Mentor team members in troubleshooting application/web/system related issues. * Support career development of your team through active coaching, mentoring and aligning opportunities with skillsets. * Drive excellence for reliability through maintenance of aggressive SLAs, efficient process, automation, engineering reliability back into applications and maximizing performance. * Proactively monitor availability and performance of the Ariba Cloud using key tools * Effectively respond to Monitoring alerts, incident tickets, email requests coming in to Site Reliability Engineering * Perform application and web site troubleshooting to quickly resolve the issues per documented procedures * Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure * Escalate issues as needed to back line production operations teams or Engineering per documented procedures * Handling communication and notification on major site issues to the company and executive management team * Document resolution run books and standard operating procedures * Ensure smooth hand offs between shifts REQUIREMENTS * 3-5 years' experience managing a technical team of at least 5 people * Bachelor's Degree in Computer Science or equivalent technical experience * 2-5 years of experience working within a Unix environment * Technical understand of various hyper scalar environments. * Migrated services from On-premise to Public Cloud. * Strong knowledge of technical concepts relating to public cloud technologies. * Exceptional skills as multiplier in order to sustain a fast-paced environment. * Good understanding of Unix systems fundamentals and system management tasks * Strong understanding of network concepts, TCP/IP stack and common Internet protocols * Attention to detail and accuracy and ability to spot long term trends in a production enterprise environment * Outstanding interpersonal, analytical, and communication skills * Hands-on technical experience combined with strong management and communication skills. * Must be reliable and dependable with ability to multi-task in a fast-paced environment * Effective team player to be able to work closely with peers and other operations or engineering teams * Experience working in a 24 x 7 cloud operations environment * Prior experience working with Java/J2EE applications We are SAP SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together. Our inclusion promise SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA: EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Requisition ID:317260 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: The key to SAP's success? Our people. We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together. Driven by innovation? It's in our DNA. At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too. Got ambitious goals? Achieve them - at SAP. Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals. There's more to it than coding. Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That's why we introduced the Hasso Plattner Founders' Award - the highest employee recognition at SAP. It's awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP's vision and strategy. Driven by innovation. SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world's hardest problems. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple - software must be hyper-personalized, modular in nature, and support outcome-based business models. Not all heroes wear capes. The key to SAP's success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages - and bring their own unique experiences to the table. * * * Previous Next Public Cloud Site Reliability Manager share Facility: 317260 Posted Date: Nov 18, 2021 Work Area: Software-Development Operations Career Status: Management Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Palo Alto, CA, US, 94304 × Send me alerts every days Create Alert × Send me alerts every days Nearest Major Market: San Jose Nearest Secondary Market: Palo Alto Job Segment: Cloud, ERP, Engineer, Developer, Computer Science, Technology, Engineering

Launch your career - Create your profile now!

Create your Profile