Business Systems Analyst

Employment Type

: Full-Time


: Miscellaneous

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Department: Information Services Location: Lakeland, FL, Fort Worth, TX, San Diego, CA, Ontario, CA, Buena Park, CA, Walton, KY, Joliet, IL, or Myerstown, PA Responsibilities * Responsible for resolving support issues (bugs and service requests) for Softeon WMS and related applications. * Responsible for tracking issues and resolving in a timely manner. * Able to maintain targeted supported SLA's. * Understands the business issues and data challenges of client's organization and industry. * Able to work with APIs and Integration mapping between different client(s) systems. * Takes input from supervisor and appropriately and accurately applies comments/feedback. * Responsible for developing new product/ service-oriented strategies. * Assists in developing solutions for business problems inside the organization. * Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution. * Able to test system functionality including writing test scripts, assisting with user testing, and training. * Accountable for enforcement of product deadlines and schedules. * Assists with training of super users within the organization. * Validates and maintain end-user documentation. Qualifications Education/Experience * Bachelor's Degree in Information Systems or related technology degree strongly preferred. * Two (2) years of related experience and/or training supporting the Softeon WMS preferred. * Experience in logistics including warehousing, packaging and fulfillment is preferred. * Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes. * Experience in training other associates/employees on Softeon strongly preferred. * Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred. * Experience with Agile Scrum Methodology nice to have. Knowledge, Skills and Abilities * Must have experience with process management. * Must have strong analysis skills to uncover root causes of issues and present preventative measures for true resolution. * Must have training capabilities to ensure understanding and use of systems. * Must have decision making and problem-solving skills. * Must have a high degree of integrity and trust to provide excellence in service to customers/end users. * Must have strong interpersonal, written, and verbal skills. * Must be able to write functional business requirements documentation. * Must be able to write and execute test cases. * Must be able to 'learn on the fly'. * Must be able to work in a team environment. * Must be able to travel for business up to 10% of the time. #LI-SLB1

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