Host/Hostess - Seater

Employment Type

: Full-Time


: Miscellaneous

ESSENTIAL JOB FUNCTIONS: * Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts. * Obtains staffing and station assignments for all servers, service assistants, runners and bar staff from the Manager-on-Duty. Completes table/station chart with these assignments. * Correctly completes all opening and side work duties of the hostess/host at the start of the shift, in a timely manner. * Assists the Manager-on-Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers. * Answers the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations. * Immediately recognizes and greets arriving Guests, obtains Guests' names, provides names to servers and directs guests to the appropriate waiting areas. * Escorts Guests to their assigned table, to all Guests. * Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan. * Accurately quotes waiting times to guests and correctly maintains the 'wait' list. * Informs Manager-on-Duty when waiting times are running over times quoted to our guests. * Maintains cleanliness and organization of the hostess/host stand and lobby area throughout the shift. * Monitors and enforces social distancing requirements in waiting areas as dictated by state and local social distancing regulations. * Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience. * Acknowledges all departing guests and invites them to return. * Answers phone to take orders from Take Out and Delivery orders. * Takes, records and rings all food and beverage items ordered by Take Out Guests. * Receives Take Out orders from Food Runner or kitchen staff, checks for accuracy, and addresses any inaccuracies. * Correctly presents the Take Out Guest check and coordinates payment for all food and beverages sold with Bartender. * Addresses any Take Out Guest complaints. * Completes all closing duties in a timely manner. * Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. * Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests. * Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet - Hostess/ Host. * Additional duties as assigned. COMPETENCIES/PERSONAL CHARACTERISTICS: Guest First Mindset * Demonstrates a Guest first mindset, placing a high priority on the Guest experience * Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests JOB REQUIREMENTS: * Excellent customer service skills and a strong work ethic * Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism * Handle stress associated with responding to/solving problems PHYSICAL DEMANDS: * While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly * Ability to read, speak, write, and understand communication in English * Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 25 pounds * Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis * Must be able to communicate effectively and listen attentively * Must be able to continuously use fingers (e.g. to bilaterally operate the telephone and use point-of-sale equipment) WORK ENVIRONMENT: * Work is performed in a restaurant * Position involves work on afternoons, nights, weekends, and holidays, as required * Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke * Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth's Chris Steak House is an Equal Opportunity employer.

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