Employment Type

: Full-Time


: Miscellaneous

ESSENTIAL JOB FUNCTIONS: * Reports to work as indicated on the work schedule and in the correct uniform. Practices positive personal hygiene and cleanliness habits during all work shifts. * Correctly sets-up bar and completes all opening/side work duties to include cleaning, stocking, checking and achieving par levels, making bulk recipes and preparing all items for the bar. * Orders, requisitions and stocks all liquor, beverage and other bar supplies according to procedures established in the restaurant. * Mixes and serves alcoholic and non-alcoholic beverages for bar and dining room guests while adhering to all RCSH specifications, recipes and procedures. * Greets all bar Guests immediately, makes beverage suggestions and answers questions regarding food and beverage service. * Takes, records and rings all food and beverage items ordered by bar guests. Prepares beverages for the service staff only upon receipt of a computer beverage ticket. * Observes bar Guests to ensure satisfaction with food, beverages and service; immediately recognizes and responds to any Guest's needs and/or requests. * Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas up to RCSH standards. * Adheres to and complies with all state/local liquor laws and RCSH policies regarding the service of alcoholic beverages. * Communicates to the Manager-on-Duty any and all situations where a Guest may express concern or dissatisfaction with any aspect of the dining experience. * Maintains and enforces seating areas as dictated by municipality and social distancing norms. * Correctly presents the Guest check and processes payment for all food and beverages sold. * Performs the cashiering function for the service staff and restaurant. * Supports Take Out and Delivery orders as needed. * Takes, records and rings all food and beverage items ordered by Take Out Guests. * Receives Take Out orders from Food Runner kitchen staff, checks for accuracy, and addresses any inaccuracies. * Correctly presents the Take Out Guest check and processes payment for all food and beverages sold. * Addresses any Take Out Guest complaints. * Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. * Supports other Front-of-House positions as needed, providing a seamless Guest experience to all Guests. * Performs all duties and maintains knowledge of all standards and procedures, as stated in the RCSH Employee Training Packet - Bartender. * Additional duties as assigned. COMPETENCIES/PERSONAL CHARACTERISTICS: Guest First Mindset * Demonstrates a Guest first mindset, placing a high priority on the Guest experience * Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests JOB REQUIREMENTS: * Extensive knowledge of drink preparation and service * Extensive wine knowledge * Excellent customer service skills and a strong work ethic * Ability to operate point-of-sale systems * Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism * Handle stress associated with responding to/solving problems * Ability to complete orders quickly and accurately PHYSICAL DEMANDS: * While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly * Ability to read, speak and understand communication in English * Must be able to lift, handle and carry (e.g. beverage items, supplies, glass racks, small wares and equipment) at a minimum of 50 pounds * Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis * Must be able to taste, be able to distinguish between and among flavors, spices, and scents as to their appeal and level of intensity for all food and beverage products * Must be able to communicate effectively and listen attentively * Must be able to continuously use fingers (e.g. to bilaterally operate point-of-sale equipment, prepare and serve food/beverage items) WORK ENVIRONMENT: * Work is performed in a restaurant * Position involves work on afternoons, nights, weekends, and holidays, as required * Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke * Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth's Chris Steak House is an Equal Opportunity Employer.

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