CUSTOMER SERVICE REP

Employment Type

: Full-Time

Industry

: Retail



Job Details

Description

RPM Appraisal Services is seeing Customer Service Representative to join our team. The primary responsibilities will be to perform necessary tasks to ensure the efficient and timely placement of appraisal orders, support field appraisers and provide customer service for LendUS, LLC. The Customer Service Representative is the primary source of communication with branch operations in the completion of all residential loan appraisals from LendUS, LLC., excellent customer service skills are essential in this position, because of our commitment to provide prompt and accurate delivery of information to our clients. This role reports directly to the SVP Chief Appraiser.

Essential Functions:

  • Assist with placement of appraisal orders, cancellations and refunds
  • Monitor and track active appraisal assignments
  • Communicate changes, resolve non-standard property issues and address other 'non-valuation' concerns with the designated party
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; and expediting correction or adjustment
  • Maintain approved vendor files, ensuring all files are current and accurate
  • Contribute to team effort by accomplishing assigned projects as needed
  • Education and Experience:

  • AA degree or equivalent of 2 years’ experience in performing administrative tasks, preferably in a banking institution. 
  • Must be able to work independently with minimal supervision; self-motivated
  • Must be a team player, have the ability to work under pressure and be able to resolve problems and conflicts
  • Ability to prioritize work and effectively manage time
  • General understanding of Appraisal regulations
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
  • Excellent organization and technical skills to operate in a high volume and fast-paced environment
  • Follow established procedures in determining compliance with process guidelines and criteria
  • We are a dedicated group of mortgage loan professionals and offer competitive salary and benefit packages. Background checks are performed prior to hire.

    ***Please no recruiters or agencies***

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.


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