Compensation: $72,770.00 - $111,950.00 /year *
Employment Type: Full-Time
Industry: Healthcare - Allied Health
$17.00 to $19.00 hourly
Robert Half is looking for a Clinic Administrator to start immediately at a large healthcare organization in the Peninsula. This Clinic Administrator operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.
If the below responsibilities and requirements interest you - please send your resume directly to Nwamaka at: ...@roberthalf.com.
Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
Ensures patients have been greeted, verified and have been checked in for their appointment
Responds to requests from patients, family members, physicians and staff members within a timely matter
Offers additional assistance and communicate to staff if special needs are required for a patient, such as wheelchair access, interpreter, service animal or other special needs
Provides and explains applicable waivers, paperwork, signatures needed for appointment
Scans copy of patient's photo ID, insurance card and/or waiver when needed
Schedules, registers and monitors patient appointments and information
Verifies and updates existing patient accounts and notifies patient of any changes with their current account or co-pays.
Accurately schedules, cancels, reschedules and confirms appointments at the time of request
Determines type of appointment needed within department guidelines and Advance access
Identifies accepted insurance plans and those requiring referrals
Monitors the referral report and checks work pools to call patients being referred to the department
Offers to schedule follow up appointments, if needed
Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards
Manages EHR in-basket(s)
Manages work queues and schedule templates as assigned in accordance with performance standards
Records and transmits messages to staff through EHR according to department procedures
Balances cash sheet and cash drawer in accordance with performance standards
Accepts and records receipt of payment
Completes daily deposit summary in accordance with performance standards
Prepares monthly deposit summary in accordance with performance standards
Operates a multi-line telephone console
Responds to incoming calls from patients, family members, physicians and other staff members.
Answers voicemails, callbacks and appointment reminders within a timely manner and within department guidelines
Provides callers with general information such as directions, locations, department hours, etc.Job Requirements:
Previous clinic front desk experience
Clerical support experience
Experience with a multi-line telephone system
Insurance verification knowledge
Excellent customer service experience
Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism
To apply, please send your updated resume to Nwamaka at: ...@roberthalf.com with 'Clinic Administrator' in the subject line. Thank you and stay safe!
OfficeTeam, a Robert Half company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.
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All applicants applying for U.S. job openings must be authorized to work in the United States. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.