Leader, Quality

Employment Type

: Full-Time

Industry

: Miscellaneous



RH is looking for a Leader to join our Quality Team in analyzing R/E data, organizing Quality product reviews, and drafting internal communications to keep cross-functional partners informed of vital updates. This role will collaborate across a wide varity of RH teams, including: Merchants, Product Development, Planning, Customer Service, Distribution Centers and external vendor partners. YOUR RESPONSIBILITIES * Live Our Vision, Values and Beliefs every day * Work with a cross-functional team including Merchants and Product Development to turn ideas into high quality merchandise * Provide prompt product knowledge to customer service and gallery teams to secure sales and reduce returns and exchanges * Partner with overseas vendors and the Compliance team to deliver high-quality, safety and regulation compliant products * Pull and analyze R/E data and Salesforce notes to support quality issues. Reports to include monthly return data to identified vendors to include R/E, Salesforce notes and Product Issue Portal recap, R/E reports as needed by vendor and collection monthly or as needed * Support Quality Team in assisting with escalations * Clearly identify patterns in quality issues and related root causes * Partner with vendors and cross functional partners to build action plans to resolve identified issues * Drive action plans to full resolution * Support planning team to reduce back orders and maximize ship sales * Request and track all MOS requests * Process approved vendor claims OUR REQUIREMENTS * Proven ability to achieve results in a fast-paced, dynamic environment, while being energized by constant change * Excellent data and analytical skills with a strong attention to detail * Exceptional organizational and time management skills; must have an ability to manage deadlines * Strong written and verbal communication skills with a service approach * Strong negotiation skills * Prepare various management reports and ability to effectively communicate Supply Chain data * 3+ years production, sourcing, QA experience * Flexibility a must RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

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