Intellectual Property Operations Coordinator

Employment Type

: Full-Time


: Miscellaneous

Act as liaison between Legal/Policy and Content Ops' proactive screening program; translate complex and nuanced legal guidance into actionable processes and guidelines for our content moderation efforts. Work directly with Legal and rights holders to create and implement proactive screening guidelines to remove problematic content from the marketplace. This is a critical support role in mitigating Redbubble's legal and brand risk. This role excites the ideal candidate because they are after making a huge impact in a small team at an organization that is focused on the right thinking, right people, and the right time. Their contributions drive important, focused business decisions that lend significant value to the Content Operations team. What you'll do: * Review user-generated content against established guidelines with a high level of accuracy * Implement proactive screening arrangements as guided by Legal, Partnerships, and/or third-party rights holders * Communicate directly with rights holders during the creation and approval process of screening guidelines * Apply Redbubble's IP policies consistently across all screening arrangements, staying up to date on key changes to content policies and legal positioning that affect daily operations * Perform in-depth analysis of content missed by our moderation efforts; communicate with engineering on the technical causes of inaccurate content identification * Suggest updates to our screening measures to fill gaps and get ahead of potential pitfalls * Ideate suitable keywords and phrases to enhance our efforts to combat bad actors on the platform * Perform quality checks on output of internal content review specialists and outsourced operations teams in order to provide coaching and clarification What you'll bring: * Prior content moderation experience required, related to intellectual property preferred * Strong familiarity with US pop culture references * Strong self-starter who can take action with limited instructions; exceptionally organized * Ability to handle confidential information with discretion * Strong critical thinking skills, with the ability to leverage insights from a blend of empirical and observational data * An innovative mindset, and a desire to contribute to the continuous improvement of our content operations team and partner operations * The ability to maintain close attention to detail while managing a high volume of incoming requests in a fast-paced environment * A team player who can quickly shift gears when priorities change * Excellent verbal and written communication skills, who can adjust for audiences ranging from lawyers to Redbubble users * Ability to work across multiple time zones - occasional after hours or weekend work may be required

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