Employment Type: Full-Time
POSITION: Dispatcher (Day Shift)LOCATION: Paso Robles, CA (Headquarters)PEARCE SERVICES (www.pearce-services.com) is a leading national provider of operations, maintenance, and engineering services for critical telecommunication and renewable energy infrastructure across the United States. Pearce offers innovative, tech-enabled services across its three brands: Pearce Services, MaxGen Energy Services, and World Wind & Solar -- each with a strong reputation in their respective high-growth markets.SUMMARYWe are seeking a skilled and motivated Dispatcher to join a rapidly growing nationwide infrastructure services enterprise to support our Field Teams. Dispatchers receive and dispatch call-outs for field technicians working in multiple services lines and in multiple states.DUTIES and RESPONSIBILITIES* Work closely with the dispatch team, field managers, and technicians to ensure all jobs receive a timely response by a qualified technician Work with our proprietary online cloud-based system, INSITE, to update job statuses.* Track all open jobs.* Actively manage open jobs by ensuring parts procurement and scheduling return trips.* Support the billing team by reviewing technicians' close-out packages for quality and accuracy.EXPERIENCE and QUALIFICATIONS* Dispatcher experience is preferred* Customer service experience is highly preferred.* Able to learn new systems and processes quickly.* Able to work well in a team environment and take on odd projects when needed.* Able to work independently with little supervision.* Experience working in dispatch, billing and/or quality control preferred but not required* Must be familiar with Microsoft Office Suite products (Word, Excel, Outlook, etc), and comfortable using technologyWHAT WE OFFERPearce offers a family-friendly and innovative culture with work/life balance, opportunities for growth, competitive compensation/bonus structure, and a comprehensive benefits package (medical, dental, vision, life insurance), PTO, and a 401k retirement plan with a generous 4% matchPearce Services is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and business needs We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.