Documentation, Associate

Employment Type

: Full-Time


: Miscellaneous

At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution.Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:* Medical, dental, and vision insurance, available on first working day* 401(k), eligibility after 30 days of employment* Employee stock purchase plan* Tuition reimbursement* Development opportunities to grow your career with a global companyPOSITION SUMMARYService the needs of our patients by verifying insurance coverage and performing administrative activities associated with the procurement of prescriptions and authorizations. The representative's focus will be to obtain any necessary documentation proactively before the customer's next order date is due that will allow for proper reimbursement/payment.ESSENTIAL JOB FUNCTIONS:1. General knowledge of the medical payer landscape on a regional and national level and their requirements for authorization approvals and payment.2. Reviews and approves documentation received by third parties, for submission to payors.3. Document activities in ERP system in an accurate and timely manner.4. Skilled in answering a telephone in a pleasant and helpful manner.5. Answers questions from customers, clerical staff, insurance companies, and physician offices.6. Able to make outbound calls to obtain appropriate documentation for reimbursement of orders shipped.7. Identifies and resolves patient complaints.8. Provides feedback to Group Team Lead regarding issues with accounts.9. Conducts routine tasks as directed, under clearly defined guidelines.10. Contributes to specific objectives and outcomes as directed.11. Consults with senior peers on non-complex projects.SUPPLEMENTAL JOB FUNCTIONS:* Performs additional duties as directed.QualificationsEDUCATION & EXPERIENCE REQUIRED:* Associate degree* One or more years of customer service experience* Or any combination of education and experience to meet the above requirementsKNOWLEDGE SKILLS & ABILITIES:* Familiar with medical terminology and insurances HCPCS/ICD-9 codes.* Working knowledge of Microsoft Office, particularly Word and Outlook.* Ability to read, understand and follow oral and written instructions.ADDITIONAL REQUIREMENTS: (List any travel requirements or special requirements for the role)* Little or no traveling requiredAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.If you feel this opportunity could be the next step in your career, we encourage you to apply.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.

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