Customer Service Support Representative 3
Employment Type: Full-Time
Overview OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. With more than 30 years of combined experience in the field of optoelectronics our OSI Optoelectronics (OSIO) division is a diversified manufacturer of standard and custom photodiodes and optical sensors for used in aerospace, defense, commercial and medical applications. We are one of the largest global manufacturers of optoelectronic devices, delivering engineering design support and manufacturing capabilities that include products for use in the defense, aerospace, medical, and industrial markets, among others. We utilize our world-class manufacturing facilities in the U.S., India and Malaysia to continue to put forth excellent engineering solutions aligned with efficient manufacturing to meet high-volume production requirements. OSI Optoelectronics is seeking a Customer Service Sales Representative. This individual will interact with customers and company sales managers via telephone and email as well as handle a variety of pre-sales and/or post-sales service functions. Also, processes orders, receives customer requests, and prepares documents related to processing returns (RMA) and exchanges. Responsibilities Provide customer service to customers in designated territory via phone and email, troubleshooting/ researching issues and working with the Sales Manager as needed. Process orders by entering customer POs into the ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary. Process customer return requests in ERP system, provide customer with RMA number, and process replacement order. Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork. Demonstrate behavior consistent with the company's Code of Ethics and Conduct. It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem. Duties may be modified or assigned at any time to meet the needs of the business. Qualifications High School Diploma or equivalent. Some College is a plus. 3+ years of related experience. Excellent written and verbal communication skills. Excellent attention to detail. Able to work in a team environment and with other internal departments. Great organization skills, with the ability to multi-task and self-motivated. Good working knowledge of MS Office programs such as Outlook, Excel, Word, and PowerPoint. NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively 'OSI') does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. Equal Opportunity Employer - Disability and Veterans EEO is the Law Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.