Intern - Support & Services
Employment Type: Full-Time
In a world full of generalists, NetApp is a specialist. We're focused on one thing, helping your business get the most out of your data. NetApp brings the enterprise-grade data services you rely on into the cloud, and the simple flexibility of cloud into the data center. Our industry-leading solutions work across diverse customer environments and the world's biggest public clouds. As a cloud-led, data-centric software company, only NetApp can help build your unique data fabric, simplify and connect your cloud, and securely deliver the right data, services and applications to the right people-anytime, anywhere.
As part of the S3 (Sales, Services and Support) Academy, we are looking for interns that will work closely with our Sales, Professional Services, Technical Support Engineer and Solutions Engineering team teams for a 10-12 week summer internship.
Technical Support Engineer Intern - As a Technical Support Intern, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
Services Associate Intern - As a Professional Services Intern, you goal is to learn the inner working of professional services organization. You will either be a services sales associate intern, professional services resident intern, professional services engineer/consultant intern, support account manager intern or project manager intern. Each of the roles plays a direct role with assisting our NetApp customers!
We invest heavily in new talent. Your energy and fresh ideas are vital to cementing our position as a market-leader. We'll push you beyond your comfort zone with a belief that no idea is off limits. At the same time, you'll have all the resources, mentoring and feedback you need to grow. What's more, whatever your role, you can be yourself in a team that celebrates individuality and welcomes different perspectives.
* Excellent written and verbal communication skills.
* Excellent interpersonal communication and customer service skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.
* Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
* Ability to follow standard engineering principles and practices.
* Creative approach to problem solving.
* Travel to the prospective customer's sites as necessary.
Must be enrolled in an educational or professional program through summer 2022 or later.
Equal Opportunity Employer Minorities/Women/Vets/Disabled.