Housekeeping Manager

Employment Type

: Full-Time


: Miscellaneous

Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Job Specific * Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships * Prepares daily work schedule to meet occupancy demands and room turn * Analyzes daily room turn and makes staff or procedural adjustments as necessary * Manages Housekeeping Rooms personnel * Assumes duties of Assistant Director of Housekeeping in Assistant Director's absence * Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns * Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors * Communicates and coordinates with Front Office operation * Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs * Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings * Responsible for overseeing the activities of Housekeeping front line Staff * Greets and interacts with guests in an outstandingly friendly and professional manner * Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day * Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering * Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department * Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed * Maintains close contact and ensures good communication with employees * Ensures that responsive and efficient repair services are provided to satisfy guest requests * Investigates guest complaints and takes corrective measures * Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect * Interviews and makes recommendations regarding hiring of personnel * Interviews and selects Housekeeping line level personnel * Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks * Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety * Sets agenda for guest awareness training * Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance * Responsible for projects assigned to second and third shift employees, as applicable * Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required * Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility * Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc. * Plans special lobby cleaning projects and ensures their completion, as applicable * Coordinates lobby maintenance projects with Engineering, as applicable * Plans maintenance of lobby floors, as applicable * Coordinates monthly accounting for all supplies requisitioned from other departments * Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required * Sets agendas for Housekeeping meetings and runs meetings regularly * Schedules contract maintenance with outside vendors, as applicable * Evaluates housekeeping department employee performance * Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations * Ensures that lost and found items are turned into Security * Keeps Director and Assistant Director informed of all matters significantly affecting the department * Periodically inventories supplies and equipment * Stays current with industry related technological improvements geared toward product improvement and increased efficiency * Performs numerous responsibilities to meet time-sensitive deadlines * Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction * Ensures that responsive and efficient uniform room and repair services are provided, as applicable * Prepares department purchase requisitions * Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements * Communicates linen needs, monitors and reports consumption and preservation programs * Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping * Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy * Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable * Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel * Creates an environment which fosters excellent staff morale and staff retention is a priority * Administers Quality Assurance and Cyclical Programs * Administers Incentive/Rewards/Recognition Programs * Interacts with guests to solve problems and ensure satisfaction * Responsible for implementing control systems for keys, pagers, radios, etc. * Responsible for efficient operation of HOSTAR System * Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages * Ensures that Housekeeping office and storeroom are kept neat and organized * Responsible for the submission of all performance appraisals for assigned employees * Other duties as assigned General * Promotes and applies teamwork skills at all times * Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance * Is polite, friendly, and helpful to guests, management and fellow employees * Executes emergency procedures in accordance with hotel standards * Complies with required safety regulations and procedures * Attends appropriate hotel meetings and training sessions * Maintains cleanliness and excellent condition of equipment and work area * Complies with hotel standards, policies and rules * Recycles whenever possible * Remains current with hotel information and changes * Complies with and enforces hotel uniform and grooming standards

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