Group and Event Coordinator

Employment Type

: Full-Time


: Miscellaneous

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills. Assists Conference Manager and/or Catering Manager in providing world-class preparation, coordination and servicing of convention and group business. Liaises daily with conference and convention guests and/or Conference and/or Catering Manager to handle specific requests and ensure guest satisfaction. Communicates changes in conference programs to appropriate hotel operating departments. Job Specific * Support assigned Conference/Catering Manager with their convention groups * Enter, review and update group information in DELPHI system up to and include function space and banquet event orders (BEOs) * Create and/or Edit BEOs and/or resumes for conference groups for conference/access manager * Establish and maintain client billing workbook and procedures * Ensure that all VIP arrivals are properly documented * Ensure accurate and timely delivery of group VIP amenities * Keep in contact with Conference/Access Manager regarding any changes/updates pertaining to their group. * Assist in answering phones and directly inquiries to the appropriate team members * Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.) as assigned * Creates Guarantee Sheet and routes to all departments as well as place guarantee sheet in BEO Bible as assigned * Compares guarantee sheet to Banquet Event Orders (BEOs) in BEO Bible to ensure all BEO's have been distributed as assigned * Ensure all events are posted correctly on the Reader Board as assigned * Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction. * Coordinate package delivery for group clients, coordinating with the Business Center and Receiving departments * Coordinate all in house meetings to include blocking space, create banquet event orders and signatures required General * Assist Complex Director and/or Complex Associate Director of Conference Management and Catering with assigned special projects * Assist and/or Support DELPHI Coordinator as directed by the Complex Director and/or Complex Associate Director of Conference Management and Catering * Attends all applicable hotel meetings: department, staff, food and beverage, sales, and Banquet Event Order * Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors * Promotes and applies teamwork skills at all times * Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance * Is polite, friendly, and helpful to guests, management and fellow employees * Executes emergency procedures in accordance with hotel standards * Complies with required safety regulations and procedures * Maintains cleanliness and excellent condition of equipment and work area * Complies with hotel standards, policies and rules * Recycles whenever possible * Remains current with hotel information and changes * Complies with hotel uniform and grooming standards * Other duties as assigned Qualifications * Thorough knowledge of hotel food and beverage department * General knowledge of all hotel departments * Excellent selling skills * Able to interact effectively with all levels of hotel staff and management * Excellent communication skills - written and verbal * Excellent Multi-tasking skills * Computer Skills to include Microsoft Applications * Excels in a fast-paced work environment * Able to work a flexible schedule, including weekends and holidays * Delphi Experience preferred * Meeting Matrix Experience preferred * Food and Beverage Knowledge preferred   * One year degree preferred or equivalent hotel management experience, must have a high school diploma or equivalent    * Minimum one year hotel management experience. General knowledge of hotel departments. Excellent communication, organization, and guest relations skills

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