Lead Associate Operations Mt. Diablo Blvd, Lafayette, CA,

Employment Type

: Full-Time


: Miscellaneous

As a Lead Associate Operations on a Branch Banking team you will support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory banking requirements. Apply these skills to become a Lead Associate Operations at Chase and help impact the customer banking experience.ResponsibilitiesYou'll contribute significantly to the success of your branch by helping with the following:* Work with the branch manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture* Process and assist customers with transactions* Introduce customers to your branch team who will build relationships and assist with specialized financial needs* Make customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/7 days a week* Support the Branch Manager with all aspects of branch operations, including loss control, compliance and audit standardsTo be considered for this role, you may be required to complete a video interview powered by HireVueQualifications* Demonstrated ability to make connections, engage and educate customers, and refer as appropriate* Strong desire and ability to influence, educate and connect team, partners, and customers to technology* Demonstrated leadership abilities; work well in a team environment* Demonstrated proficiency in operations and transaction accuracy* Minimum two years of branch banking experience preferred; Teller and/or Personal Banker experience is a plus* Detail-oriented, organized and able to multi-task; able to follow policies, procedures, and regulatory banking requirements* Some college level or military equivalent strongly preferred; High school degree, GED or foreign equivalent required* Availability to work branch hours, including weekends and some evenings.

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