Employment Type: Full-Time
Industry: Information Technology
NEW Techical Support (Point of Sale) Well branded industry leader is seeking 5 Technical Support Specialists to provide phone support Point of Sale (POS) systems. Support Stores on all P.O.S. System concerns including equipment not allocated to every store. Provide problem tracking and reporting service for all field, remote, and corporate users. Analyze calls, ensuring the user that the proper Service Level Agreement will be followed Provide support for all stores, field, and corporate users. Perform daily operations according to assigned shift, to include providing Tier 1 telephone support in accordance with operating and service level agreements. Keep case management software updated to accurately reflect actions completed or required with an aim to eliminate problem recurrence. Proactively keep customers notified of progress to include resolution according to priority and time frame policies. Requirements Must have minimum 2 yearrsquos experience in the Help DeskService Desk environment or other related job descriptions. Some retail experience is preferred but is not required. Experience supporting POS systems Windows XP, 7 , 10 Microsoft Office applications Office 365 McAfee Antivirus Active Directory TCPIP, DNS, DHCP, WINS VPN client configuration Help Desk CRM tool Please send your resume to Colin Crane, Senior Technical Recruiter for immediate consideration. Let us help you secure an interview! ABOUT US Irvine Technology Corporation (ITC) is an award-winning Information Technology Solutions and Staffing provider with roots in Southern California. For over fifteen years, we have had the privilege of serving exceptional client organizations as both a local and national resource. Our team is comprised of seasoned technologists, staffing industry thought leaders, top-notch recruiters, dedicated account executives, and a world class support staff. Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.