Housing Specialist Veterans Rapid Re-Housing Program
Employment Type: Full-Time
The goal of the Veterans Rapid Re-Housing (VRRP) program is to provide housing stability to homeless individuals and households in Santa Clara County, CA. We aim to achieve this goal by providing participants with comprehensive supportive services to help them attain permanent housing, including outreach and engagement, intensive, individualized case management services, housing search, and temporary financial assistance.
The VRRP Housing Specialist will assist participants with securing and maintaining stable housing.
Direct Client / Property Service (80%) Actively seek and identify available housing opportunities Assist participants with securing appropriate permanent housing through housing search, application assistance, and other supportive services Collaborate with RRH Case Manager to connect participants to community resources to maintain housing Work with individual landlords/site managers to address client tenancy and provide mediation as necessary Educate participants in tenant rights and their responsibilities as good tenants Maintain a safe and secure environment for all participants Conduct landlord outreach and coordinate with housing providers Meet the program service delivery goals and outcomes Participate in county-wide collaborative efforts to access and track housing resources Collect and maintain thorough and accurate records of client data in accordance with HomeFirst policies and procedures Meet participants at locations where they are most comfortable Maintain Clarity (HMIS) database by entering client data daily Conduct outreach to locate assigned referral. Complete the necessary Homefirst enrollment paperwork Work closely with CM to develop client transition plan.
General (10%) Attend all meetings relevant to the position Assist with office-related tasks as needed Assist with other duties assigned
Education and Experience High school diploma or GED; Bachelor’s degree in Social Work or related field human services field is preferred Minimum of 2 years of experience providing housing services to clients (e.g. housing search, application assistance, building relationships with landlords)
Skills, Abilities, and Knowledge Ability to quickly build trust and rapport in interpersonal relationships Strong written and oral communication skills Exceptional critical thinking and problem-solving skills Strong facilitation and mediation skills Ability to develop and maintain relationships with community partners and outside agencies Able to manage multiple projects concurrently Demonstrated ability to develop and maintain priorities and meet established deadlines Exceptional organizational skills High level of flexibility and ability to prioritize appropriately Ability to work with people of diverse socio-economic and cultural backgrounds Understanding of Fair Housing law and tenants’ rights and responsibilities Understanding of and strong adherence to social work ethics Understanding of and sensitivity to the needs of the homeless Basic computer skills, including knowledge of MS Office applications and the Internet Clean driving record Valid CA driver’s license and legally required insurance; reliable transportation
Characteristics Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning Strong sense of accountability Values being part of a coordinated team Demonstrates that the work is client-centered Exhibits leadership qualities (e.g. modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.) High level of professionalism with internal and external audiences High level of cultural awareness, responsiveness, and competency Preference for field work over office-based work Enjoys providing hands-on instruction in basic living skills
ABOUT THE AGENCY:
We serve more than 4,000 adults, veterans, families, and youth each year at seven locations, including the Boccardo Reception Center, which is the county’s largest homeless services center. In more than 35 years of experience, we’ve learned that everyone has the potential to get housed and stay housed. We are relentlessly focused on eliminating barriers to housing and stability for everyone we serve.
HomeFirst is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law