MEDICAL ASSISTANT - HAH PHYSICIANS
Employment Type: Full-Time
The Home Health- Medical Assistant (MA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients and physicians. The MA will assist with the non-clinical tasks required to ensure smooth patient access and flow including scheduling patients which can include follow up office visits, imaging and lab work, preparation of appropriate chart elements. The responsibilities of this position would also include pre-authorization process and acting as a liaison between the providers and patient. The Medical Assistant will work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date. The Medical Assistant will provide updates to the staff and patients on timing and status for all the above tasks that could have an impact on the patient's health and/or testing and treatment options. Ensures even patient flow and continuous communication within Hoag and referring physician offices.
Job Knowledge, Skills, and Competencies
Diversity - Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives.
Technology & Equipment Skills - Maintains knowledge of technology, tools, equipment and other devices in work area. Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills. For clinical position this includes equipment and devices pertinent to treatment, procedures and practice.
Interpersonal Skills - Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses language to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions.
Job Knowledge - Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit-based competency testing.
Oral/Written Communication - Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.
Patient Documentation - Prepares and delivers patient information in a manner that is consistent with the requirements of the role. Includes what happens during a clinical visit with patients, why a procedure or service is being performed and/or why a particular device is being used.
Patient Safety - Embraces the principle of keeping patients safe by following safety policies and procedures, treating people with respect, and speaking up in Patient Safety related situations.
Travel - Position may require local travel between various Organization locations
Organization Behavioral Competencies
Trust & Accountability
Demonstrates honest and ethical behavior. Takes responsibility for both words and actions. Acts with integrity. Maintains patient confidentiality.
Uses resources, equipment and finances appropriately. Demonstrates the functional and technical skills to do the job effectively. Willing and actively shares his/her knowledge with others. Accepts changes and adapts to new situations and responsibilities.
Delivers superior customer service consistent with the Hoag Experience. Displays a professional image. Demonstrates tact, diplomacy and understanding when dealing with difficult situations. Listens and asks questions to understand patient and customer needs. Builds relationships with internal customers and employees. Admits mistakes and takes service recovery to steps to ensure any issues or problems are quickly addressed. Ensures that all information and services provided are safe, accurate, and available in a timely manner and meet regulatory requirements.
Brings forth creative ideas (one's own or others) to address patient, physician, customer, and community needs. Looks for creative or new ways to improve efficiencies and reduce costs. Adopts new processes, techniques and methods. Stays current with technologies and advances in his/her area, department and/or field.
Education and Experience
High school graduate or equivalent; Graduate of Medical Assistant program or equivalent work experience
Two plus years in healthcare-related field and minimum of two years previous experience within an acute healthcare system environment
Basic keyboarding skills and knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Basic knowledge of medical terminology
Associate or Bachelors' degree in healthcare-related field
Working Knowledge of EPIC or other Electronic Medical Record system 'EMR'
Qualified bilingual or multilingual candidates
Current BLS Certification
Medical Assistant Certification
CPR certification required or willing to obtain within 30 days of hire
Current Limited Phlebotomy Certification