Employment Type

: Full-Time


: Miscellaneous

Primary Duties and Responsibilities The Representative is responsible for following Federal, State and Local guidelines and works directly with patients and clinical teams for delivery of services to include but is not limited to: registration, scheduling, verification of insurance, collection of patient payments, the patient experience and communicating with internal departments. The Representative is proficient in the application and systems that may include but not limited to: Affinity, Passport, Chartmaxx, EPIC and/or other supporting information systems. Performs other duties as assigned. Job Knowledge, Skills, and Competencies * Diversity Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives. * Technology & Equipment Skills Maintains knowledge of technology, tools, equipment and other devices in work area. Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills. For clinical positions this includes equipment and devices pertinent to treatment, procedures and practice. * Interpersonal Skills Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses language to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions. * Job Knowledge Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit -based competency testing. * Oral/Written Communication Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums. * Travel Position may require local travel between various Organization locations. Education and Experience * High School diploma or equivalent required. * Minimum one (1) year clerical experience, medical terminology, including filing, computer skills and basic telephone skills required. * High level of computer keyboarding skills for data input required. * Basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel required.

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