Delivery Service Technician III with Goodman Networks - Fresno, CA supporting Amazon

Employment Type

: Full-Time

Industry

: Manufacturing



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Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide 'white glove,' last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry.

Job Summary:
A Delivery Service Technician III is responsible
for the delivery and assembly of, among other things, smart home products and
technologies, computer networking, Internet of Things ( IoT ) solutions and
other advanced products, CCTV, home security, furniture, outdoor equipment, appliances
and grills, home theater and TV mounts, exercise and other equipment, consumer lockers, and other products or
equipment (collectively Products ) at customers homes or businesses while
delivering the ultimate customer service ( white glove ) experience. The DST III works autonomously in the field,
is consumer-facing, and is responsible for ensuring the highest level of
customer satisfaction and experience.

Essential and Primary Functions:
  • Drive a delivery truck,
    cargo or sprinter van, and follow a time schedule.
  • Ability to manage and
    record inventory movements within a warehouse setting.
  • Safely load and unload the
    delivery vehicle with a dolly or hand truck and use blankets or packing to
    prevent damage to the Product, delivery vehicle, or customer s home.
  • Unbox and assemble a variety
    of Products based on instruction manuals, blueprint specifications, parts
    lists, and drawings, and, where appropriate, configure network and Wi-Fi
    settings to connect applicable Products to a network.
  • Able to install wiring,
    where applicable, in accordance with applicable codes and regulations.
  • Take precise measurements to ensure accurate fit
    of Products in the customer s home.
  • Collect printed or digital
    signatures from the customer on required forms.
  • Collect non-cash payments
    from customers, if applicable, via payment application.
  • Accurately and thoroughly complete
    required printed or digital logs and reports.
  • Keep a clean and tidy work area at the
    customer s home, including wearing booties inside the home, post-assembly
    removal of packing materials and debris from the customer s home.
  • Must be able to meet the required physical
    demands listed below, including but not limited to, lifting and moving up to 50-200
    pounds on a regular basis with the help of a lifting partner or dolly.
  • Responsible for serving as the customer s
    point-of-contact during delivery, assembly, and/or installation, and ensuring
    the customer experience is second-to-none.
  • Must be able to effectively and efficiently work
    autonomously.
Other
Functions:
  • Superior communication skills to effectively
    communicate with customers, employees, and various company departments.
  • Must be able to work autonomously with minimal
    supervision and in accordance with all safety standards.
  • Needs to be self-motivated.
  • Ability to use reason and judgment to solve any
    problems or issues that may arise.
  • Must maintain superior customer service,
    professionalism and a positive attitude to ensure the highest level of customer
    satisfaction.
  • Inspect delivery vehicle pre- and post-service
    trips to ensure it is clean and organized and monitor its maintenance and
    repair in accordance with company policy.
  • Meet all company and industry safety
    requirements.
  • Place orders for supplies.
  • Performs other job-related duties as required by
    business needs.

Goodman Networks considers applicants for all positions
without regard to race, color, religion, creed, gender, national origin, age,
disability, genetic information, marital or veteran status, or any other
legally protected status.

Minimum Job
Requirements:
  • At least 21 years of age
    and legally able to work in the United States.
  • 3 years experience in similar white glove
    customer service functions.
Knowledge, Skills
and Abilities:
  • Adept
    with hand tools and power tools.
  • Advanced
    knowledge of computers, networking, and operating mobile devices.
  • Available
    to work a flexible work schedule (weekends / holidays / evenings).
  • Able
    to work in fast paced fluid environment.
  • Reliable
    attendance record: on time every day required.
  • Ability to maintain confidentiality of customer
    purchases or records.

Certificates,
Licenses, Registration and Requirements:
  • Must possess a valid driver s license.
  • Must possess appropriate licenses such as low
    voltage, CCTV, HVAC, plumbing, as well as other required licensing depending on
    the Product being installed.
Physical
Demands:
  • Must be able to lift and move large, bulky
    and/or heavy merchandise up to 200 lbs. multiple times a day with help of a
    lifting partner or dolly.
  • Must
    be able to work 8-10-hour days and perform repetitive bending and twisting
    motions.
  • Must
    be able to push/pull and lift at or above chest level.
  • Must
    be able to climb in and out of the cab and box truck and move equipment up
    and down staircases.
  • Must
    be able to consistently perform firm hand grips of >50lbs.
  • Physical ability to perform tasks that may
    require prolonged standing, sitting, and other activities necessary to perform
    job duties.
  • Ability to drive a cargo van or 14 -26
    straight truck and potentially operate a lift gate.
  • Comfortable
    working outdoors in all types of weather conditions.
Apply by emailing your resume to ...@goodmannetworks.com
#ZR
Apply Now
Associated topics: breakdown, customer service, diagnose, equipment, field service technician, maintenance technician, mechanical, millwright, repair, upgrade

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