Delivery Service Technician III with Goodman Networks - Fresno, CA supporting Amazon
Employment Type: Full-Time
Loading some great jobs for you...
Goodman Networks is a leading field services company with 2,600 network and electronics technicians, serving customers across the nation. We provide 'white glove,' last-mile installation and maintenance services to network operators, OEMs and retailers of smart home electronics and connected devices. Goodman Networks delivers best-in-class results for operational and customer service metrics by utilizing our robust back office support systems, which include logistics and kitting services, call centers, a Network Operations Center (NOC) and some of the most efficient training programs in the industry. Job Summary:
A Delivery Service Technician III is responsible
for the delivery and assembly of, among other things, smart home products and
technologies, computer networking, Internet of Things ( IoT ) solutions and
other advanced products, CCTV, home security, furniture, outdoor equipment, appliances
and grills, home theater and TV mounts, exercise and other equipment, consumer lockers, and other products or
equipment (collectively Products ) at customers homes or businesses while
delivering the ultimate customer service ( white glove ) experience. The DST III works autonomously in the field,
is consumer-facing, and is responsible for ensuring the highest level of
customer satisfaction and experience. Essential and Primary Functions:
- Drive a delivery truck,
cargo or sprinter van, and follow a time schedule.
- Ability to manage and
record inventory movements within a warehouse setting.
- Safely load and unload the
delivery vehicle with a dolly or hand truck and use blankets or packing to
prevent damage to the Product, delivery vehicle, or customer s home.
- Unbox and assemble a variety
of Products based on instruction manuals, blueprint specifications, parts
lists, and drawings, and, where appropriate, configure network and Wi-Fi
settings to connect applicable Products to a network.
- Able to install wiring,
where applicable, in accordance with applicable codes and regulations.
- Take precise measurements to ensure accurate fit
of Products in the customer s home.
- Collect printed or digital
signatures from the customer on required forms.
- Collect non-cash payments
from customers, if applicable, via payment application.
- Accurately and thoroughly complete
required printed or digital logs and reports.
- Keep a clean and tidy work area at the
customer s home, including wearing booties inside the home, post-assembly
removal of packing materials and debris from the customer s home.
- Must be able to meet the required physical
demands listed below, including but not limited to, lifting and moving up to 50-200
pounds on a regular basis with the help of a lifting partner or dolly.
- Responsible for serving as the customer s
point-of-contact during delivery, assembly, and/or installation, and ensuring
the customer experience is second-to-none.
- Must be able to effectively and efficiently work
- Superior communication skills to effectively
communicate with customers, employees, and various company departments.
- Must be able to work autonomously with minimal
supervision and in accordance with all safety standards.
- Needs to be self-motivated.
- Ability to use reason and judgment to solve any
problems or issues that may arise.
- Must maintain superior customer service,
professionalism and a positive attitude to ensure the highest level of customer
- Inspect delivery vehicle pre- and post-service
trips to ensure it is clean and organized and monitor its maintenance and
repair in accordance with company policy.
- Meet all company and industry safety
- Place orders for supplies.
- Performs other job-related duties as required by
Goodman Networks considers applicants for all positions Minimum Job
without regard to race, color, religion, creed, gender, national origin, age,
disability, genetic information, marital or veteran status, or any other
legally protected status.
- At least 21 years of age
and legally able to work in the United States.
- 3 years experience in similar white glove
customer service functions.
Knowledge, Skills Certificates,
with hand tools and power tools.
knowledge of computers, networking, and operating mobile devices.
to work a flexible work schedule (weekends / holidays / evenings).
to work in fast paced fluid environment.
attendance record: on time every day required.
- Ability to maintain confidentiality of customer
purchases or records.
Licenses, Registration and Requirements:
- Must possess a valid driver s license.
- Must possess appropriate licenses such as low
voltage, CCTV, HVAC, plumbing, as well as other required licensing depending on
the Product being installed.
- Must be able to lift and move large, bulky
and/or heavy merchandise up to 200 lbs. multiple times a day with help of a
lifting partner or dolly.
be able to work 8-10-hour days and perform repetitive bending and twisting
be able to push/pull and lift at or above chest level.
be able to climb in and out of the cab and box truck and move equipment up
and down staircases.
be able to consistently perform firm hand grips of >50lbs.
- Physical ability to perform tasks that may
require prolonged standing, sitting, and other activities necessary to perform
- Ability to drive a cargo van or 14 -26
straight truck and potentially operate a lift gate.
working outdoors in all types of weather conditions.
Apply by emailing your resume to ...@goodmannetworks.com
Associated topics: breakdown, customer service, diagnose, equipment, field service technician, maintenance technician, mechanical, millwright, repair, upgrade
Loading some great jobs for you...