Information Technology Technical Support Technician

Employment Type

: Full-Time

Industry

: Miscellaneous



What We Do FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ('OEMs'), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. Why you should join us Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it's a fun environment where we truly enjoy working as a team and bringing great products to our customers! If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you! Position Summary: Assists staff in Corporate Office and remote locations with technical support of desktop computers, applications and related technology. Support includes the ability to work with limited supervision on specifications, installation and testing of computer systems and peripherals within established guidelines. Assist with maintenance and testing of network servers and associated equipment. Provides friendly and effective internal customer support for a variety of IT related issues ranging from basic desktop troubleshooting to data center maintenance. Requires a focus on customer service and making sure all customers have the proper IT tools and support to accomplish their work. Position Responsibilities: * Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. * May work with vendor support contacts to resolve technical problems with desktop computing equipment and software. * Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. * Assists with assessment of functional needs to determine specifications for purchases * Works with procurement staff to purchase hardware and software. * Orders computer supplies * Maintains telephone system Specific Knowledge, Skills or Abilities Required: * Experience in supporting Windows Operating Systems desktop/laptop PCs * Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs * Experience installing software, patches, updates on desktops, laptops, and servers * Experience troubleshooting basic network, software, printing problems * Understanding of general enterprise computing (domains, user accounts, network shares, active directory and other systems). Competencies: * Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority. * Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality. * Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect. * Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements. * Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks. * Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees' development. Position Qualifications: Education: HS diploma or equivalent Certification or some college level training in information technology preferred Experience: 3+ years of experience in an information technology support role Work Environment and Physical Requirements: Office/Production Environment Ability to sit for long periods of time Requires walking, standing, bending and lifting for long periods of time Vision abilities required install and maintain computer equipment, and to validate and enter data on computer May lift up to 50 lbs. Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions. FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions -including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs -on merit and the principles of equal employment opportunity.

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