Staff Scientist, Clinical Product Support

Employment Type

: Full-Time


: Miscellaneous

Staff Scientist - Clinical Product Support
Requisition # 127531BR

Thermo Fisher is at the forefront of the global response to COVID-19. We are working with governments, agencies, industry partners and researchers globally to ensure priority access to instruments, consumables, safety supplies and other products to address the outbreak. This key role will play a valuable part in our efforts.

Do you have a passion for innovative ideas and groundbreaking discoveries? Now is an exciting time to join our Genetic Sciences business. With over $1 billion invested annually in R&D, at Thermo Fisher Scientific you’ll help solve some of the world’s toughest challenges. We empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources and tools they need to take science a step beyond. ​

US - South San Francisco, CA
Genetic Sciences Division

How will you make an impact?
As Staff Scientist in the Clinical Product Support Team for the Clinical Genetic Testing Solutions Group, you will be responsible for supporting the R&D Troubleshooting and Support function for post market surveillance in the clinical group. You will be contributing and developing processes and mechanisms that facilitate continual improvement of our products and ensure a high level of customer satisfaction for all released products. You will perform experiments focused on product improvements and troubleshooting to resolve field problems in a timely manner and work with the quality team to ensure good practices are followed for post market surveillance of our products.

What will you do?

  • The Staff Scientist, Clinical Product Support R&D, will have leadership responsibility in planning and executing for scientific activities to drive continuous improvements to our portfolio of products that have been launched for infectious disease testing.
  • Demonstrated success in working with a team of R&D experts to help with customer related troubleshooting for clinical molecular diagnostic products.
  • Have a deep understanding of product design, development and commercialization for life science and/or genetic analysis platforms, content and associated chemistry.
  • Expertise in end to end workflow with a focus on sample prep and qPCR multiplex assay development and laboratory automation and liquid handling.
  • Work with company-wide stakeholders, in quality and field support to develop and improve processes for gathering customer feedback, CAPA, complaint handling, and defect tracking and closure. Where relevant, improve current processes or as needed develop new processes. Identify gaps and plan efforts to close these gaps.
  • Demonstrate flexibility, agility and timeliness in managing time and juggling research and development activities.
  • Strong collaborator with ability to motivate and drive product design excellence across internal cross-functional teams in a fast paced environment.
  • How will you get here?
  • Requires a Ph.D. degree in Virology, Microbiology, Molecular Biology, or related field. Exceptional individuals with master’s degree and extensive experience will also be considered.
  • 3 to 5 years of experience in medical diagnostic product development or on market support.
  • Experience with ISO 13485 standards and TrackWise QMS software preferred.
  • Proven expertise in data analysis and collation of data from diverse sources. Strong experience in qPCR and molecular diagnostics preferred
  • Must have a good knowledge of the Product Development Process and the inner workings of a large company.
  • Good technical writing skills, excellent time management skills and ability to work independently required.
  • Excellent organizational skills, including the ability to efficiently evaluate, prioritize and handle multiple and changing programs/projects and priorities.
  • Excellent verbal and written communication skills and the ability to interpret and summarize scientific results in a clear, concise, accurate manner
  • Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.

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