Employment Type: Full-Time
Industry: Hospitality - Food Services
Job Title: Restaurant Supervisor
Reports To: Restaurant & Brewery Operations Director
This position will supervise the employees in the shift operations and aid in the operation of the restaurant to achieve customer satisfaction, quality service, compliance with policies and procedures while meeting/exceeding financial goals.
Essential Duties and Responsibilities include, but are not limited to the following:
'¢ Supervise the shift operation in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.
'¢ Supervise the restaurant employees; interview, recommend hiring, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate.
'¢ Responsible for training and development of staff.
'¢ Respond to customer needs, issues, comments and problems in a timely manner to ensure a quality experience and enhance future sales prospects.
'¢ Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.
'¢ Maintain a professional appearance at all times.
'¢ Perform special projects and other responsibilities as assigned.
'¢ Recording and reporting any suspicious activity as defined by the Bank Secrecy Act (Title 31) and Feather Falls Casino Internal control policy Suspicious Activity Compliance Program.
Directly supervises restaurant and lounge personnel on shift. During event nights may supervise additional personnel, as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Education Level '“ High School Diploma or equivalent required.
Experience '“ Minimum of 3-5 years supervisory experience in a fast-paced restaurant.
Special Skills '“ Excellent communication and problem solving skills required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with vendors, customers and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.
Certificates, Licenses, Registrations
Class B Gaming License
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, and use hands to handle or feel. Reach with hands and arms, climb, balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly exposed to tobacco smoke and may be exposed to loud noises and bright lights.
Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.
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* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.