Developer Support Engineer

Employment Type

: Full-Time

Industry

: Miscellaneous



By joining our team, you will have the opportunity to connect with Facebook's Platform partners, marketers, and advertisers who work building engaging social applications based on the Facebook Platform. As a Developer Support Engineer, you will be in a unique position to support the Facebook Platform developer community in a meaningful way by being the first point of contact for all bug reports. You will also have the opportunity to help our developers and build trust by providing creative solutions to exciting technical issues, while also working with the internal engineering teams to ensure all issues are being handled appropriately. We also love the fact that in our Developer Support Engineering team, we build and maintain our own support platform and tools, which gives our team the opportunity to shape them as necessary to fit our needs.Developer Support Engineer Responsibilities* Provide world-class support to the Facebook Platform developer communityBecome an expert in our products, our developers and their needs by providing effective technical consultationManage technical and product issues and escalations, delivering the highest level of developer satisfactionHelp scale developer support with Sales and Partnership growthWork directly with developers to resolve technical issuesEngage with the operations and engineering teams to build, drive and improve our tools and processesWrite production code that will improve our internal tooling and our external support channelsBuild product insights from developer experience/sentiments and work with cross-functional partners to take appropriate actionDeliver impactful results through data based investigationsFocus on specializing and gaining a deep understanding of our Marketing, Mobile and Messaging Developer PlatformsMinimum Qualifications* Bachelor's degree in Computer Science or related field (or equivalent degree and experience)3+ years of experience in software developmentProgramming experience in one or more of the following languages: Java, PHP, Objective-C, Python and RubyCommunication skills in EnglishDemonstrated creative problem-solving approach and great investigation skillsPreferred Qualifications* Experience developing for mobileFacebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

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