Field Release Manager

Employment Type

: Full-Time

Industry

: Miscellaneous



Enphase Field Release Manager Location: Fremont/Petaluma, CA The successful candidate will be serving a quality role supporting Enphase release and maintenance of software for all Enphase products including storage and inverters. The intent of this role is to be quality-comprehensive: the candidate will play a key role is ensuring that the intended software has passed through all testing and meets certification requirements. The candidate will be actively involved in the monitoring of field and beta testing to ensure timely analysis of failures, and corrective measures for root cause corrections. The candidate will ensure that the releases/upgrades do not cause customer disruptions. The candidate will be responsible to manage a global team interfacing with engineering and customer service teams. Key Responsibilities: * Lead release management team, designing the metrics to measure field release success * Ensure that the intended software has passed all required testing and certifications * Review and evaluate upgrade process to identify process improvement opportunities * Lead tools development to increase efficacy of upgrades * Understand interactions between different components in Enphase system and ensure no unintended effect of multiple releases * Establish dashboards and report KPIs weekly to management * Understand Enphase Upgrade Infrastructure and ensure that the upgrades are managed to avoid customer disruptions * Develop innovative methods to identify critical failure modes and prevent/fix prior to new product launches/ field upgrades * Analyze and trends/issues as result of upgrade and work with cross functional team to drive corrective actions * Hire and manage a global team * Perform other duties as assigned. Support Responsibilities: * Communicate with key customers as needed on upgrade issues/questions * Work with Engineering and Customer Service teams to define process parameters and criteria to ensure upgrade success * Work with data analysis group to identify predictive tools/information to diagnose symptoms prior to product failures Skills and Qualifications: * BS/MS in EE or equivalent. * 8-10 years' experience in software management * 5+ years' experience dealing with customers * Experience working with web applications or embedded systems * Programming skills and knowledge in at least one language: Ruby, Bash, Perl, etc. \\ * Experience working in Unix/Linux environment * Experience with software development release cycles and software QA processes * Should have skills in excel and data analysis to be able to report * Can query Enlighten, and other tools to understand status * Excellent verbal and written communication skills, including information consolidation and presentation * Proven ability to apply scientific problem-solving techniques with strong attention to detail * Ability to manage a variety of cross-functional team members, a good team player * Excellent written, verbal and presentation skills

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