Senior Coordinator for Customer Support

Employment Type

: Full-Time

Industry

: Miscellaneous



The Senior Coordinator for Customer Support works with Sales Associates, Field Service Engineers and Customers to support the contracting needs for a specific assigned book of business. In this role you will have the opportunity to interact with a cross-functional team and will help improve the overall customer experience.Responsibilities:* Booking new contract agreements, setting up billing schedules, shipping schedules and lease or service billings as required* Maintaining an assigned contract book of business for existing customers and ensuring that contract terms and conditions are being met* Assist the sales organization in securing contract renewals, preventing expiry and supporting in the placement of new instruments* Timely resolution of diverse customer support issues including logistics, distribution, product availability and general inquiries* Self-audit instrument and consumable contracts for compliance to policy and programs, and enter into on-line system* Coordinating with customers, different levels of management and departments within the organization to ensure that seamless and effortless experience for the customer.* Provides mentorship and support to other members of the team, to ensure that better outcomes are reached in a collaborative environmentMinimum Requirements:* High-school degree with 4+ year's diagnostics contract experience or in a related field required, but a Bachelor's degree is preferred* Must have experience working with contracts and is able to effectively deal with ambiguity by demonstrating previous knowledge and experience* Proven skills in effective call handling, in a high volume customer service environment* Must possess strong analytical skills & ability to multi-task* Excellent verbal and written communication skills.* Proficient in Microsoft office tools - including but not limited to Word, Excel, and PPTDiversity & InclusionAt Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The 'EEO is the Law' poster is available here.Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The 'EEO is the Law' poster is available here.

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