IT Site Lead

Employment Type

: Full-Time

Industry

: Miscellaneous



Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. Job Description: Looking for an experienced Deskside /Infrastructure support team member with desire to lead small projects, coordinate with vendors and assist in off-hours emergency repairs. You will support the local San Jose site associates in their computing needs via effective communication, daily support, and system implementations. We are seeking an associate who is self-disciplined, passionate about continuous improvement and who can execute on the outlined tasks with remote management and oversight. Specifically, we are looking for abilities in: * Small scale project management: participate in Global IT Departmental projects; along with lead small local projects. * Deep technical skills in deskside support: From imaging to Level 3 troubleshooting, new hire setups to application support, vulnerability management, proven understanding is required to resolve complicated issues. * Coordinate with vendors for installs and repairs * Sense of urgency for critical situations: Ability to assess a situation and initiate activities to mitigate or restore services in a timely manner. (with support from other technical teams) * Team lead or coordination skill: help monitor ITSM queue and ensure requests are being processed in a timely fashion; coordinate team resources, adjusting/refocus as needed to incoming requests. * Excellent ability to communicate optimally with end users, business leadership, technical team members and IT leadership in both written and verbal methods. Comfortable supporting and working directly with all levels of company organization from Associate to Vice-President. * Serve as backup resource to server administrator and network smart-hands. * Ability to use data to drive decisions and dig to root cause. (high level Excel skills, experience with Microsoft Power BI a bonus, experience with data exports from ITSM, and similar) Knowledge of continuous improvement methodology a plus. * Compliance and Validation documentation experience a bonus. Experience working in a highly regulated environment also a bonus. Beckman is a medical device company and thus is required to meet explicit FDA and other global regulatory requirements which directly affect our IT systems. Additional clarifying details: Deskside support: conduct deskside Level 2 & up support, general troubleshooting, install applications, MDT imaging, vulnerability mitigation, Active Directory password, security group and workstation tasks, daily use of ITSM tool, experience with Windows 10, O365 office, Outlook, MS Teams, and basic pc repair. Network experience: Need to know networking basics (ping, trace jack to port, VLAN, tracert, telnet), comfortable around network switches, experience with Juniper Switches a plus. Will serve as onsite eyes and hands for remote network engineers. Server support: Basic level experience with servers, server OS and server backup/retention, familiar with VMWare or virtual servers and hosts, cloud, SaaS, and AWS environments. Experience with Nutanix and cloud backup a plus, but not required. Experience with Linux is also a plus. Availability Requirements: Normal Monday-Friday standard business hours schedule, available for emergency outages/repairs 24x7 (this is shared across multiple team members), and after-hours for scheduled projects on nights/weekends. Qualifications: * Bachelor's Degree (prefer Information Technology/Computer Science but not required when tied with experience) * 3+ years' experience in Deskside support with increasing levels of support skill required * Ability to work on site in San Jose, CA * Ability to lift 15 pounds, physically complete computer installations (ie connect power cords/ network cables under desks), rack network switches and other network/server equipment. When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible. If you've ever wondered what's within you, there's no better time to find out. Deskside support: conduct deskside Level 2 & up support, general troubleshooting, install applications, MDT imaging, vulnerability mitigation, Active Directory password, security group and workstation tasks, daily use of ITSM tool, experience with Windows 10, O365 office, Outlook, MS Teams, and basic pc repair. Network experience: Need to know networking basics (ping, trace jack to port, VLAN, tracert, telnet), comfortable around network switches, experience with Juniper Switches a plus. Will serve as onsite eyes and hands for remote network engineers. Server support: Basic level experience with servers, server OS and server backup/retention, familiar with VMWare or virtual servers and hosts, cloud, SaaS, and AWS environments. Experience with Nutanix and cloud backup a plus, but not required. Experience with Linux is also a plus. When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at 202.419.7762 or applyassistance@danaher.com to request accommodation. If you've ever wondered what's within you, there's no better time to find out.

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