Full Time Residential Manager
Employment Type: Full-Time
COVENANT HOUSE CALIFORNIA
As our direct care staff work with youth that are 18-24 years old,
we require that applicants are at least 25 years old.
Under the supervision of the Director of Safe Haven Programs, the Residential Manager is responsible for the administrative functions, operations, and management of the Safe Haven shelter programs, particularly when the senior administration is not on campus. The Residential Manager work is conducted with the foundation of absolute respect and unconditional love and the spirit of relentless engagement, placing the needs of the youth at the center of our work. The Residential Manager applies relentless engagement strategies with all youth accessing services the Safe Haven shelter programs, including working closely with the Director, Case Managers and Residential Advisors in the development of case, housing, safety, and transition plans, in a manner that embraces trauma informed practices, harm reduction and positive youth development. The position demands intentional interdepartmental collaboration and support and the Residential Manager ensures that the Residential Advisors are active participants in all areas of programming at CHC. The Residential Manager recruits, manages, trains, and supervises a team of paraprofessional Residential Advisors to ensure the delivery of services to youth in the Safe Haven shelter programs align with CHCs and Policies and Procedures. This position functions as supervisor of either the Day, Evening or Overnight shift. This position is required to adhere to all agency policies/procedures and practices and ensures staff they supervise does the same. During these difficult times CHC is committed to keeping our staff safe and healthy so all full time employees who are hired will have benefits at date of hire. These benefits include: medical, vision, dental, Life insurance and Long Term Disability. Other benefits include a retirement plan and a generous vacation package.
ESSENTIAL FUNCTIONS: (Duties and functions performed based on the shift assigned)
1. Manages and coordinates direct care services provided to youth in shelter programs on shift.
2. Provides direct oversight, training, supervision and coaching to Residential Advisors.
3. Provides direct supervision and oversight to the shifts Youth Safety Advocate (YSA) on the main campus, as well as overseeing all safety protocols in conjunction with the Director of Safe Haven Programs. This includes maintaining effective cross-campus communication of any safety issues that may arise in the program and may include revising safety and security policies, training for staff as well as maintaining the YSA schedule for the shift and collaborating with other Residential Managers to ensure no gaps in YSA coverage.
4. Ensure all new staff completes New Hire Orientation, including completion of the Passport. Facilitates regular staff team meetings for informational and training purposes in conjunction with the Director of Safe Haven Programs.
5. Maintains responsibility for the fidelity to the Master Schedule, ensuring proper coverage, accessing coverage where there are gaps/shortages to ensure appropriate coverage seven days for all shifts. This includes finding back up coverage when staff call out, are on vacation, or go on a leave. When unable to secure proper coverage, as an exempt manager, the Residential Manager may need to provide the direct coverage and additional shifts to support the team and ensure proper ratios.
6. Monitors staff timecards for consistent punches, time off requests, ensuring lunch breaks are taken before the 5th hour to avoid mealtime penalties, and inputs edits at staffs requests to ensure accuracy and meet payroll deadlines.
7. Tracks staff attendance, overtime, tardiness, call-outs and addresses any performance issues related to attendance.
8. Assigns and monitors staff responsibilities for the shift, including but not limited to medication distribution, supervision of and engagement with youth, facilitating activities, cleanliness of facility, common areas and youth rooms, facilitation of morning and night meetings, and transportation of youth to appointments as necessary.
9. Conducts daily shift transition meetings, provides necessary information to staff, and delegates tasks as indicated to ensure that the shelter is functioning optimally.
10. Identifies training needs for monthly staff trainings and collaborates with the Director of Safe Haven Programs in curriculum building and provision of trainings for Residential Advisor and Youth Safety Advocates.
11. Screens applications, interview and provide recommendations for hiring to fill open positions in a timely manner.
12. Assists in updating Policy and Procedures as needed for programmatic changes.
13. Responsible to monitor the use of petty cash which includes submission of all receipts per transition to the Residential Manager Petty Cash custodian(s) and ensures that transactions of tap cards for residents are accurate and can be accounted/reconciled by the Accounting department.
1. Monitors shelter programs census to ensure compliance with contract requirements and adherence to CHC open intake, discharge and re-entry policies and procedures. Ensure adequate and timely communication of any changes in census through updates on the bedlist that are disseminated to program staff.
2. Provides crisis intervention and support for youth and staff which may include reinforcing CPI skills, providing immediate intervention and mediation, police involvement and debriefing support as needed.
3. Assists youth in the follow through of case plan and tasks delineated on such. Maintain awareness of case management process and issues for individual youth.
4. Attends all weekly team CPR / emergency case review meetings as appropriate by shift.
5. Provides appeal process meetings former youth for consideration to accessing the waitlist. Communicates disposition of meeting to program staff.
6. Authorizes emergency overnight access to shelter for youth, in conjunction with the Director of Safe Haven Programs and Outreach Manager as appropriate.
7. Other duties as assigned.
EDUCATION: Bachelors Degree in Human Services or related field preferred.
EXPERIENCE: Experience with marginalized youth previously involved in juvenile justice, foster care, and/or mental health systems and preferably with runaway and homeless youth. Must have 1-3 years management/supervisory experience working within a residential/congregate care setting. Case management experience preferred.
SKILLS: Knowledge of adolescent development, crisis intervention, Part-R, CPR and First Aid. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Ability to exercise appropriate authority when needed and good judgment in crisis situations, good written and verbal communication skills. Bilingual in Spanish a plus.
TRANSPORTATION: Must have a valid CA driver license, have reliable transportation and a good driving record. Requires approval as a CHC authorized driver and transport clients/staff if needed using agency transportation.
CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.
DUTIES: Provide direct and indirect supervision to Resident Advisors, Youth Safety Advocates, Per Diems and Volunteers.
USED: Computers (including email), telephone, and fax used on regular basis
Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.
Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.