Epic Systems Analyst - Valley Health Plan

Employment Type

: Full-Time

Industry

: Miscellaneous



Description Under general supervision, to provide direct Epic application support and Epic software development life cycle for the design, development, implementation, testing, updating, integration, and maintenance of system configuration, system setup and applications tables; to analyze user, system and application needs, and evaluate alternative approaches to determine the best solution to meet the needs of the organization. Valley Health Plan is seeking experienced individuals with a background in the implementation and/or support of the Epic Tapestry suite of applications in a health plan setting. These analyst-level positions will be crucial in assuring accurate understanding, capture, testing, implementation/build, and support of defined requirements for critical operational departments across the health plan. The Epic Systems Analyst ensures accuracy of the functional build through the use of a strong operational understanding of health plan standards and/or requirements, technical aptitude, and effective communication which will allow for collaborative design recommendations, application of best practice configuration principles, the establishment of testing and reporting standards, and identification/incorporation of key points of interoperability. In addition to employment standards, a qualified candidate must possess: * analytical or technical work experience with the implementation and/or support of the Epic suite of applications. Typical Tasks * Performs analysis of workflows, data collection, report details, and other technical issues in support of technical and business decision making efforts associated with Epic software; * Monitors system performance and troubleshoots and resolves application issues and system errors; * Participates in the evaluation of new module releases; * Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation and assists with development and implementation; * Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs; * Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner; * Communicates with vendors regarding technical issues; * Provides status reports and updates project trackers on fixes to known issues and planned upgrades and changes; * Participates in change processes and prioritization; implements approved new development, system enhancements, releases and optimizations; * Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information; * Designs, develops, modifies and implements testing processes including scripts, recording test results, facilitating end user testing, hardware testing, and maintaining test environments; * Coordinates and participates in application upgrades and changes; * Analyzes business operations and investigates end users' preferences while making build decisions; * Monitors and collaborates with stakeholders during the integration of interfaced applications to ensure that build and maintenance of the system are not negatively impacted, and patient data integrity is maintained; * Analyzes, designs, configures, tests and evaluates new or changed clinical/business application functionality and workflows to meet enterprise requirements; manages master file changes for new features; * Ensure interoperability between Epic applications and other supporting applications; * Communicates system changes, enhancements, releases and optimization opportunities to the local systems; * Collaborates with others as needed for Epic native reporting; * Investigates, designs, develops, tests, and implements Epic native reports and dashboards; * Provides information and support to Instructional Designers to facilitate instructional training; participates in training and works with end users; * Receives, investigates, processes (to include developing a solution if necessary), resolves, and communicates resolution to Service Desk tickets in a timely manner; * Provides remote end user support, including on-callservices; * May be assigned as a Disaster Service Worker, as required; * Performs other duties as assigned. Employment Standards Sufficient education, training and experience to demonstrate possession and direct application of the following knowledge and abilities: Training and Experience Note: Possession of a Bachelor's degree in Information Technology, Information Systems, Computer Science, Business, Public Administration, Science, or a Health Care related field, and Three (3) years of business analysis experience in an information technology and/or healthcare operation setting at a level equivalent to the County's Associate IT Business Analyst or Instructional Designer classification; OR Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis; and Five (5) years of business analysis experience in an information technology and/or healthcare operation setting, three (3) years of which is at a level equivalent to the County's Associate IT Business Analyst or Instructional Designer classification. Special Requirements: * Must become Epic certified within the first 6 months of appointment or vacate the position; * Must maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges; * Ability to travel to alternate locations in the course of work. If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization. Desirable Qualifications: * Epic certification; * Implementation experience with an Electronic Health Record system; * Experience in business analysis; * Experience with clinical applications and regulatory standards; * SQL query knowledge, Business Objects Enterprise, Epic. Knowledge of: * Epic software applications; * Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables; * Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows; * Customer service principles; * Policies, procedures, and business operations; * Principles and procedures in project management and project management methodologies. Ability to: * Interact with and work collaboratively with multidisciplinary teams and process stakeholders; * Learn and retain knowledge of all assigned applications; * Troubleshoot application issues and system errors; * Coordinate and communicate with process stakeholders; * Multi-task complex work assignments; * Follow standards for naming and number conventions and security classifications; * Configure, implement, maintain, and evaluate Epic modules and platform; * Design, modify, and implement testing process; * Create security classification templates; * Communicate effectively, both orally and in writing; * Prioritize effectively, and manage time efficiently; * Lead meetings and resolve conflicts; * Perform under pressure with tight deadlines; * Become cross-functional in one or more applications; * Motivate key process stakeholders; Physical Requirements * Be on call and available for 24/7 support; * Travel outside the County for training, conferences, seminars, or meetings in support of assigned projects; * Work evenings and weekends, on an as-needed basis.

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