Immediate Opening - Transitional Shelter Case Manager

Employment Type

: Full-Time


: Miscellaneous

If you are looking for an organization where your gifts, talents, skills, and abilities contribute to a greater cause, join our team.

Our Mission: Ending modern slavery through education, advocacy, and empowering survivors of human trafficking.

About Us: The Coalition to Abolish Slavery and Trafficking (Cast) is a Los Angeles-based nonprofit organization that is working to put an end to modern slavery and human trafficking through comprehensive, lifesaving services to survivors and a platform to advocate for groundbreaking policies and legislation. Over the past two decades, Cast has supported thousands of survivors through every phase of their journey to freedom from counseling, to legal resources, to housing, educational and leadership training, and mentorship. Through these programs, Cast has helped empower survivors to overcome their traumatic pasts and become leading voices in shaping policy and public awareness to ultimately put an end to the fastest growing criminal enterprise of the 21st century.

Cast offers generous benefits, including 100% company-paid medical, life, vision HMO plan, disability, paid sick/vacation time, and a 403(b) retirement investment plan. Also provided is employer-paid career, professional, and personal development learning opportunities at no cost to the employee.

Additionally, we provide you an opportunity to work with a team of committed individuals, where you are supported and given every chance to succeed.

Title/Position: Transitional Shelter Case Manager

Status: Non-exempt, hourly

Department: Empowerment Programs - Housing

Reports To: Shelter Program Coordinator

Employment Type: Regular, Full-time

Location: Los Angeles, CA / On-Site


Under the direction of the Shelter Program Coordinator, the Transitional Shelter Case Manager provides comprehensive case management, advocacy, community-based resource referrals, and crisis intervention for shelter residents. This position is responsible for ensuring the safety of all residents by working with clients to construct and apply a safety plan. The Case Manager is also responsible for working with clients to formulate individual care plans that promote movement toward self- sufficiency as well as monitoring the resident's progress and needs to fulfill the individual plan. This position requires thorough knowledge and understanding of human rights, a strengths-based approach in serving clients. The Case Manager should be familiar with and employ key social work values, including client empowerment, professional boundaries, and self- care. He/she should also possess client management expertise, independent decision-making ability, and excellent interpersonal and team-building skills. This position requires fieldwork and travel throughout Los Angeles County to develop and work with partners and to provide services to trafficking survivors in the Los Angeles region.


Transitional Shelter Case Management: Provide survivor-driven, client-centered timely, and professional case management for domestic and foreign national victims of human trafficking.

  1. Provide strength-based case management to residents which includes Individualized Service Plans (ISP), monitoring, linkage to appropriate resources, follow up, and tracking outcomes;
  2. Conduct initial screening and assessment of new referrals; make a recommendation for program entry;
  3. Complete psychosocial and safety assessments to determine eligibility to enter shelter;
  4. Orient residents to the shelter program and complete all documentation;
  5. Provide crisis intervention and supportive counseling;
  6. Provide ongoing service planning with clients and maintain written records of all service plans and achievements;
  7. Help clients coordinate, health, mental health, legal, employment, education, criminal/civil case, and DPSS appointments and accompany/drive clients as needed;
  8. Assess the need for and distribute emergency funds and resources to clients;
  9. Coordinate weekly meetings with residents to monitor needs, and progress against budget and individual goals;
  10. Ensure that residents' rights and needs are protected;
  11. Advocate for cultural and linguistic services, as needed;
  12. Provide or coordinate client accompaniment as needed;
  13. Manage case files and provide detailed progress notes in hard copy files and in a database on a daily basis;
  14. Update holistic client assessments at least quarterly, including in hard copy client files and databases.
  15. Complete quarterly re-assessments with clients, and provide treatment plans to all program participants;
  16. Able to work independently and respond to crisis and/or emergency situations;
  17. Ability to supervise support staff in absence of Shelter Program Manager;
  18. Uphold policies and procedures that contribute to the safety and confidentiality of the CAST Program; and
  19. Respond to the after-hours emergency, when assigned, and make an informed decision for the best outcome

Client Advocacy and Outreach: Ensure that client rights and needs are protected at the local service delivery level and by service providers.

  • Identify barriers to services and advocate for a higher quality of services with external service organizations;
  • Ensure protection of identity and confidentiality in line with a survivor's safety, needs, and preferences; and
  • Advocate for culturally and linguistically appropriate services for clients; and
  • Participate in outreach, including development and delivery of technical assistance and training to community and faith-based organizations, government, and law enforcement officials, and others.

Program Development

  • Assist in developing strategy, programs, and evaluation metrics/systems for shelter program;
  • Assist in developing and managing specialized services and workshops, house meetings, or other group or life skills development activities; and
  • Assist in developing, recruiting, and vetting new referral partners, particularly for housing and shelter, to build Cast's non-shelter housing and partner resources. Participation in Organizational Management: Work closely with the Empowerment Team and CAST management on strategic development, compliance, and meeting Cast's stated goals and objectives.
  • Perform other duties in line with the Empowerment Program and/or CAST goals, as identified and assigned.


  • B.S.W. or BA in social work or extensive experience and demonstrated skills and aptitude considered in lieu of education.
  • A minimum of two years' experience working in a shelter setting.
  • Demonstrated experience (minimum two years) in case management and/or providing direct services to vulnerable populations, preferably in a community-based organization.
  • Bilingual/Bicultural preferred (English/Spanish, SE Asian language preferred).
  • Ability to work independently and with minimal supervision.
  • Ability to maintain a positive, cooperative, and professional demeanor with clients, partner organizations, volunteers/interns, staff/board, donors, consultants, and members of the public.
  • Excellent oral and written communication skills.
  • Ability to recognize and identify resources in order to assist trafficking survivors.
  • Flexible and effective team player, able to adapt to changes and a busy workplace environment.
  • Must be organized, flexible, detail-oriented, and multi-tasking.
  • Sincere commitment to working independently and responsibly. Must be a self-starter, able to work in a team environment, and manage time effectively.
  • Excellent interpersonal skills, honest communications, positive attitude, and ability to carry a professional tone.
  • Ability to maintain composure in an organization that regularly provides support to highly traumatized victims.
  • Availability to travel extensively throughout the Los Angeles region and work as needed on some weekends or evenings.
  • Have a car, insurance, and a valid driver's license.
  • Must maintain a good driving record as required by the company and DOT regulations, asapplicable.
  • The driver's license must be up to date and driving records reasonably clean 'subject to review by Human Resources.
  • Provide proof of personal auto insurance coverage - Minimum Policy structure 100/300/50 liability
  • Ability to thrive in a mission-driven environment.
  • Committed to the mission, vision, and values of Cast.


  • Knowledge of and practical work experience with the service delivery system in Los Angeles and the regulations governing public and private benefits as well as federal benefits available to trafficking survivors.
  • Knowledge and practical work experience with issues related to providing services to survivors of human trafficking, immigrants, human rights, and violence against women.
  • Knowledge and practical work experience with housing laws and available resources.

Please be advised that this position is contingent upon grant funding to the organization and that the start date will be determined according to the commencement of the funding.

CAST encourages survivors of human trafficking to apply for all employment opportunities within Cast For this position, the candidate must not have been a client of Cast's Case Management Program within the last 2 years.

Please apply on the company online portal by,, completing job application accompanied by a cover letter, resume, and writing sample. NO PHONE CALLS PLEASE!

The Coalition to Abolish Slavery & Trafficking (Cast) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CAST complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CAST expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cast's employees to perform their job duties may result in discipline up to and including discharge.

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