Lateral Communications Operator

Employment Type

: Full-Time


: Miscellaneous

Description DEADLINE TO APPLY: Open Until Filled Please note, this is the posting for the 'Lateral Communications Operator' position. See below for Lateral Communications Operator requirements. THE POSITION: The City of Hayward is excited to announce its recruitment for the position of Lateral Communications Operator. DEFINITION Under general supervision from the Communications Supervisor, the Communications Operator operates a computer aided dispatch system receiving calls and dispatching police, fire or other City services. DISTINGUISHING CHARACTERISTICS This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel. THE DEPARTMENT The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence. The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job. Essential Duties Duties may include but are not limited to the following: Receives emergency and non-emergency calls from the public, private companies and other jurisdictions. Dispatches police and fire personnel or other City services in response to such calls. Relays emergency and non-emergency information to public safety personnel in the field. Relays information to other agencies as required. Monitors multiple frequencies. Maintains accurate record of location and status of public safety units. Operates a manual dispatch system when necessary. Assists in relaying information during response to natural disasters. Performs related work as necessary. JOB RELATED AND ESSENTIAL QUALIFICATIONS Knowledge of: * English usage, including comprehension and grammar. Ability to: * Read and comprehend information and instructions. * Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel. * Perform several job tasks effectively under pressure for sustained periods of time. * Memorize and retain information from a variety of sources. * Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel. * Assign priorities both to incoming calls and to the dispatch of calls for service. * Speak clearly and concisely via radio, telephone and in person. * Respond to requests for emergency and nonemergency services in a professional and courteous manner. * Type accurately at a speed of 35 words per minute. * Work various shifts, including day, swing and graveyard as well as weekends and holidays. * Establish and maintain effective working relationships with those contacted in the course of work. A complete job description and list of duties can be found at Minimum Qualifications LATERAL REQUIREMENTS: Experience: Two (2) years of experience as a public safety dispatcher for a Public Safety Answering Point, including heavy public contact while performing multiple tasks and using a computer-aided dispatch system. Education: Equivalent to the completion of the twelfth (12th) grade. Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable. OTHER REQUIREMENTS Typing Certificate: A typing certificate with 35 net words per minute 1. Certificates will be accepted from a public school, business school or temporary agency; certificates from Internet testing services and/or home computer CD testing will NOT be accepted. 2. Typing certificate (or signed statement on official letterhead from the testing agency) must be dated no earlier than six (6) months prior to the date of the application filing. 3. Typing certificate (or signed letter) must state all of the following information: * Five (5)-minute timed typing test. * Gross typing speed in words per minute. * Gross number of errors. * Net words per minute. Supplemental Information PROBATIONARY PERIOD: Two (2) years C635 Communications Operator SELECTION PROCEDURE Candidates must submit a completed City of Hayward job application, a valid typing certificate that meets the requirements listed above and responses to the Supplemental Questionnaire, which fully describe the nature of their professional experience and qualifications. Be sure to scan and attach a copy of your typing certificate to your on-line application; however certificates may also be emailed to or faxed to (510) 583-3655. Please make sure to indicate your first and last name along with the position that you have applied to on the fax cover sheet or subject line of the email. Applications submitted without all required materials will not be considered. Only those candidates meeting 'Lateral Requirements' will continue in the selection process. The examination process will result in a ranked eligible register of candidates for hiring consideration by the department. Actual hire depends on success in the departmental selection process. Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting. Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward. APPLICATIONS Candidates are encouraged to apply online at under the Current Vacancies tab or at Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m. Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627. The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity. The City of Hayward is an Equal Opportunity Employer Benefits Overview This summary provides a brief overview of the benefits available to regular full-time City employees. As indicated in the 2020 Benefit Summary, some employee groups have different benefits based upon negotiated agreements. Depending on employee group, some of these benefits may include: * Your choice of CalPERS Medical Plan (with generous employer contribution) * CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) * Dental Insurance (plans available through Dental Dental or United Concordia) * Vision Insurance * Life Insurance * Disability Insurance * Paid Leave * Paid Holidays * Flexible Spending Accounts * Tuition Reimbursement * Health and Wellness Reimbursement * Professional Development Reimbursement * 457 Deferred Compensation Plan (employee paid) * Other Employee Paid benefits include Aflac, LegalShield, etc. To view a summary of the benefits the City offers, please click here. 01 Actual hire for this position depends on success in the departmental selection process that includes a selection interview, background investigation, polygraph, and a medical exam. Are you willing to submit to this screening process? * Yes * No 02 Do you possess the equivalent to two (2) years as a public safety dispatcher for a Public Safety Answering Point, including heavy public contact while performing multiple tasks and using a computer-aided system? * Yes * No 03 Do you possess at least a high school diploma, G.E.D, or equivalent? * Yes * No Required Question Agency City of Hayward Address 777 B Street Hayward, California, 94541 Phone 510-583-4500 Website

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